Did you know 74% of businesses say that CRM software gives them improved access to customer information? No wonder “CRM” is such a buzzword in the business world!

As a matter of fact, there are many types of CRM, and one could spend hours writing about them all! But with so many types available, why shouldn’t there be one designed to prioritize the important function of telecalling? 

Now, this brings us to the highlight of this article – telecalling CRM. 

We are going to walk you through exactly what a telecalling CRM is and why you need it if you have a telecalling team. But first, let’s brush off a few basics, shall we?

What is Telecalling?

Telecalling is the act of reaching out to people with the objective of selling, collecting information, marketing, reminding, etc., by phone. 

Terms like – cold calling, outbound calling, inside sales, telesales, telemarketing, and so on are all closely linked to it. In fact, telesales and telemarketing are essentially the offshoots of telecalling.

The question now is, is telecalling still relevant?

Also Read – Top 9 Telecaller Skills You Need To Know

Is Telecalling dead? Can you gain anything from Telecalling?

Countless arguments surround the subject of whether or not telecalling is dead. Well, it’s not dead. Rather, telecalling has evolved.

Our time is past the point when numbers were drawn at random from piles of papers and dialed one by one. We live in a world where data reigns as the supreme. The power of data coupled with the right tool makes methods like telecalling even more powerful. 

Telecalling remains an effective technique. But with the usage of the right type of software you can increase the efficiency of telecalling even more. This is why you must have a telecalling CRM for your sales team.

What is a Telecalling CRM and Why Do You Need One?

A telecalling CRM is essentially a CRM platform that is tailored specifically for the telecalling process. This type of CRM contains only the most important features. This means that a telecalling CRM software is not overly complex to use. It does not have unnecessary features that are irrelevant to the telecalling process.

Telecalling is a major component in businesses across multiple industries. Typically, businesses with telecalling teams either rely on manual processes or use a bunch of tools. But, neither of these help them achieve optimal results.

Moreover, telecalling entails much more than just making calls throughout the day. Telecalling is a whole world that involves effective lead management, customer engagement, performance management and much more. All of these processes cannot be done manually as manual tasks lead to human errors.

This is why you need a telecalling CRM so that you can automate all of the above tasks.

Now, let’s move on to the benefits, which will be explained using NeoDove Telecalling CRM as an example.

Top 5 Benefits of Using a Telecalling CRM

The power of personalization is immense, and NeoDove Telecalling CRM demonstrates that power to an exceptional degree. 

A telecalling CRM like NeoDove comes with an admin portal that is meant for people who are in charge of managing teams. You can also use the NeoDove Telecalling CRM as a mobile app for telecallers. 

That said, let us now review the benefits of using a telecalling CRM:

1) Streamlined Calling Process

The NeoDove mobile app comes with an in-built auto dialer that eliminates multiple time-consuming tasks. For example, you will not need to search through endless Excel sheets, dial each number one by one, and perform other such tasks.

Telecallers can view the details of the leads as well as any information from the previous contact with a lead. They can record responses on a script (customizable from the NeoDove admin portal) and schedule follow-ups and be reminded at the scheduled time.

Start calling with this Effective telecalling script now!

Your telecallers can track the status of the leads by using geotagging and you can keep a tab on their performance. All of this is possible through a simple and multilingual interface of the NeoDove Telecalling CRM.

2) Integrated Lead Management

Using the admin portal, managers can upload lead files directly from their computer. They can also integrate with platforms such as Google Ads, Facebook Ads, Just Dial, IndiaMART, etc. This way they can have leads from these sources consolidated onto a single platform – NeoDove.

NeoDove brings you 15+ direct integrations and 1000+ third party integration. It also gives you the option of distributing leads among telecallers either equally or based on certain conditions. Through the admin portal, tags and states can be customized, and it is via these tags and states that leads can be systematically grouped.

Managers can analyze the performance of their lead campaigns using dashboards that display the status of leads in an easily understandable manner.

It doesn’t end there; NeoDove’s Marketplace offers a variety of other features like SMS automation, IVR, bulk SMS, etc. You don’t have to spend time searching for different providers, you can access value-added services through a single platform.

3) Multichannel Customer Engagement

We can all agree that incomplete outreach can result in lost leads. This is why NeoDove incorporates multichannel communication. NeoDove Telecalling CRM allows telecallers to send WhatsApp messages, SMS, and emails through a single touch directly from the mobile app.

Telecallers can quickly and easily share their message with pre-drafted templates. They can thus save time typing or saving someone’s contact information.

4) Realtime Team Reporting

Owners, managers, supervisors, and basically anyone in charge can view how the team is performing. Metrics such as call attempts, breaks, average call duration, hourly performance reports and so on can be used to assess the performance of the team.

Our telecalling CRM mobile app offers a section for telecallers that displays their performance. The metrics include their total and average call time, how many breaks they took, their login time, etc.

5) Cost-effectiveness

If you have a small or medium-sized business, it is necessary for you to find software that is affordable. You cannot invest in software that burns a hole in your wallet and doesn’t even have the necessary features. You will thus be happy to hear that telecalling CRM software can be cost-effective as well.

For example, our telecalling CRM NeoDove has all the features that your telecalling team would need. Besides that, all of these are available at the most affordable rates too! Thus, you won’t have to invest in other tools for extra money as you would get all you need in one software.