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What is Cloud Telephony?
A cloud telephony is a type of unified communication as a service (UCaaS) that allows you to instantly connect with customers over an internet-based phone system.
Best CRM Software for NGO l NeoDove
5/5
“Each and every requirement related to CRM and dialer gets fulfilled through this software.”

Durwang Sawant, SwitchMyLoan

Features to optimize calling
Key ingredients to boost your sales – all in a single, unified dialer system!

Call Routing

Manage your calls effectively, handle call queues and automatically distribute incoming calls to specific agents based on tags and categories.

IVR

Boost your customer service, provide 24/7 support and improve customer satisfaction by instantly resolving queries and concerns with IVR.

Call Monitoring

Build records for every customer interaction with call recording. Optimize interactions by monitoring call quality to improve efficiency, train your team and boost productivity.

Third-party Integrations

With cloud telephony, integrate with 1000+ platforms to improve user experience and stay connected in-office or on the go.

Call Routing

Manage your calls effectively, handle call queues and automatically distribute incoming calls to specific agents based on tags and categories.

IVR

Boost your customer service, provide 24/7 support and improve customer satisfaction by instantly resolving queries and concerns with IVR.

Call Monitoring

Build records for every customer interaction with call recording. Optimize interactions by monitoring call quality to improve efficiency, train your team and boost productivity.

Third-party Integrations

With cloud telephony, integrate with 1000+ platforms to improve user experience and stay connected in-office or on the go.
Benefits
The Perks of using Cloud Telephony

Scalability

Scale up or down based on your business needs and in a cost-effective manner.

Mobility and Ease of Use

Access a range of useful features, manage calls and log into your system from anywhere in the world.

Business Continuity

Enable your company to effectively connect with customers for longer periods of time with cloud telephony.

Scalability

Scale up or down based on your business needs and in a cost-effective manner.

Mobility and Ease of Use

Access a range of useful features, manage calls and log into your system from anywhere in the world.

Business Continuity

Enable your company to effectively connect with customers for longer periods of time with cloud telephony.
Use Cases
Who can use Cloud Telephony?

Internal Communication

Streamline your communication needs with cloud telephony and combine all your tools for messaging web conferencing and voice calling within one unified solution.

Sales Communication

Enable your sales agents to effectively connect with potential customers, record lead information and promote your products and services.

Customer Service

Effectively route calls, improve customer satisfaction with constant customer support and boost resolution rates.

Internal Communication

Streamline your communication needs with cloud telephony and combine all your tools for messaging web conferencing and voice calling within one unified solution.

Sales Communication

Enable your sales agents to effectively connect with potential customers, record lead information and promote your products and services.

Customer Service

Effectively route calls, improve customer satisfaction with constant customer support and boost resolution rates.
Cloud telephony systems can save 32 call minutes per day.
With a SIM-based dialer, you can scale your volume of outbound calls and connect rates up to 300%!
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Why NeoDove
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Security
There is no risk to your data!

AWS Encrypted

Secure Cloud-based

No Backup Required

No Data Sharing

Related Blogs
The Ultimate Guide to Cloud Telephony

The Ultimate Guide to Cloud Telephony

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How Real Estate Can Leverage Cloud Telephony?

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What is a cloud phone system and how does it work?

What is a cloud phone system and how does it work?

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How Real Estate Can Leverage Cloud Telephony?

How Real Estate Can Leverage Cloud Telephony?

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Watch your team achieve the results you want!
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    FAQs
    Cloud telephony allows you to operate your business’ phone system using an internet connection. Through cloud calling, team;s can coordinate and collaborate effectively, remote employees can easily connect with customers and all your employees can access your phone system and its additional features from wherever they are.
    Yes, of course it is! It does depend on which cloud telephony solution you choose for your business, but they are much more reliable than on-site hosted phone systems.
    Cloud telephony or cloud calling is not dependent on any physical hardware besides phones that your system is running on. However, VoIP phone systems also require certain on-premise hardware installation.
    Yes, you can call anyone as long as you have a strong internet connection.
    Moving your phone system to the cloud can benefit your business in many different ways. Firstly, you would have reduced costs due to lack of hardware and less call time. Alongside this, you also have more flexibility and mobility with a cloud-based phone system.
    NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
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      About NeoDove
      NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
      It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more.
      Here’s a list of what you can do with NeoDove:
      • Create and prioritize campaigns. Add leads. Assign users.
      • Create customizable customer details forms and message templates. Add attachments.
      • Get complete lead history. Make calls through auto dialer. 
      • Send instant WhatsApp, email and SMS without saving customer details manually.
      • Set follow-ups and never miss a single lead.
      • Prioritize leads and assign tasks to other members.
      • Get sales pipeline overview and call reports.
      • Track and manage team performance.
      • Get both direct and custom integrations. Capture all the leads in one place.
      • Access the Marketplace for value-added services.
      NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements.

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