“CRM” is certainly a buzzword in the business world. As a matter of fact, there are many types, and one
Hiring the right telecalling executive for your business can often be quite a chore.
In the modern business world, you can even compare it to hopelessly searching for a needle in a haystack.
However, we can help you with that. In this article, you will learn all there is to know about telecalling and hiring telecallers. In addition to this, we’ll also examine how to place a job advertisement and more.
But first, what is telecalling?
Telecalling refers to the process of promoting your product or service and responding to inbound calls, all by phone. Moreover, telecalling also involves forming a connection alongside building rapport with potential customers.
But these days, communicating with unknown people over phone calls isn’t always easy. You must be familiar with the stigma attached to telecalling. However, in spite of that, telecalling is still quite an effective business tool. If you’re looking to effectively promote your business and efficiently reach out to potential customers, then you should consider telecalling.
Who is a telecaller?
A ‘telecaller’ is the term that generally refers to agents working at call centers who carry out telecalling.
The primary purpose of telecallers is to initiate telephonic communication in order to generate leads or sales. As such, they are basically representatives of your company.
In this way, they play an important role in contributing to sales generation for the business.
Top 5 online platforms for hiring telecallers
As you can see, telecallers can play quite an important role in contributing to the success of a business. Here are the top 5 platforms for hiring telecallers:
Indeed enables individuals to select job postings from thousands of employment firms as well as websites. Moreover, you can search through available job openings based on keywords, industry, level of experience and more.
Naukri allows individuals to find the job that’s right for them while also offering employers a range of qualified applicants to choose from. Furthermore, it allows for free registration.
Find jobs – here
As far as freelancing sites are concerned, Upwork is probably one of the most well known. Not only is it a convenient place to get started, but it also offers a large number of job opportunities.
Jobs listed – Click and apply
4. Just Jobs
Just Jobs is a site designed exclusively for entry-level job seekers and is 100% free, fully-featured, and offers an easy platform for employers to look for potential telemarketing and telecalling employees.
Click and explore your suitable job
Truelancer is an online platform established with the goal of building a strong community of talented and trusted freelancers. Employers can easily hire candidates using this platform for any job as per their requirements.
Check it out – here
Fiverr is perhaps one of the most well known online marketplaces for freelance services. You can easily apply for jobs or post job listings and receive near instant responses.
Must read: Telecaller interview questions – click here
Why are telecallers important?
Telecallers are considered a vital part of many businesses around the globe and are quite in demand.
Many businesses are interested in hiring telecallers to improve lead generation and increase sales. Thus, if you’re interested in increasing business revenue, you should definitely consider investing in it.
Moreover, it is the telecallers’ responsibility to carry out cold calls. Telecalling allows for collecting a lot of information. Additionally, it can also be used to market your company’s products or services.
It is to be noted that telecalling doesn’t just end with calling up prospective customers. Telecallers are expected to perform other operations as well alongside keeping track of all your business’ current customers.
Moreover, it is the telecallers’ responsibility to find new sales opportunities via inbound, outbound calls, email, messaging, etc.
Likewise, they are also needed to maintain a database of all their communication with current and prospective customers. They are responsible for entering, verifying, and also backing up all this data in the computer system. They also have to be equipped with all the information needed to answer queries from customers regarding company products.
Telecalling jobs can be categorized into two main types:
- Sales and Marketing
The role of sales and marketing agents is to convince people to buy your products over the phone. They are generally given targets and are responsible for bringing in regular business.
- Customer Service
It is a common practice for companies to have a customer service department. These are necessary in order to attend to your customers’ issues as well as resolve any of their concerns.
How to hire telecallers? (Steps for hiring telecallers)
When hiring telecallers, several factors need to be considered:
Telecallers should be able to explain the company’s product or service and address customers’ concerns at a moment’s notice. They should know how to explain solutions to them while empathizing and gently re-directing them down the sales funnel.
Not to mention, all of this has to be handled over the phone. It is a must for them to have outstanding communication skills. Furthermore, they should be able to multitask as well as possess the necessary telecaller skills.
As such, a lot of thought goes into placing a telecaller job advertisement and screening applications.
Here are some ways to go about hiring telecallers:
1. Classified Ads on the newspaper
Newspaper Ads, the classified pages specifically, are especially helpful in allowing you to reach and hire the right telecaller. These are some steps on how to create a classified ad for the newspaper:
Step 1: Firstly, select the newspaper you’d like to advertise in and talk to the newspaper person concerned.
Step 2: Secondly, prepare your classified ad with all the job requirements.
Step 3: Complete the payment process in order to display your advertisement.
Step 4: Check on your ad in the following day’s newspaper.
Important Note: Make sure you publish your ad on weekends. Statistics show that it will be more effective on these days.
2. Through social media advertising
In these modern times, a large number of your potential callers are on social media. In this sense, this is one of the best ways recruiters can reach them.
So, social media platforms become the best place to post your ad regarding hiring for telecaller. Channels like Facebook, LinkedIn, YouTube, Twitter, etc. can be used.
Since many people are looking into job postings on social media, you can easily post a listing ad for your own business.
These are some steps to posting a job listing ad on social media:
Step 1: First, select the platform you would like to post your job listing on.
Step 2: Then, go to your business’ profile page.
Step 3: Create an ad campaign and then complete filling in the campaign details.
Step 4: Post the ad on your chosen platform.
Step 5: You will receive applications. Get ready to start interviewing.
Note: You can ask your digital marketer to make the ad.
3. From campus placements
It is a fact that colleges often have a lot of dynamic as well as skilled individuals with time on their hands. So, this can be an effective method of hiring.
Here, you can even carry out campaigns, workshops or seminars. All of these techniques will help you pick the best candidates for the job.
Here are some steps for hiring the right candidate:
Step 1: Pick out a college.
Step 2: Host a seminar and properly define your goals and targets there.
Step 3: You could always offer them an internship program.
Step 4: Next, you select your candidates and carry out interviews.
Step 5: Based on their abilities, you can then hire the best candidates.
Word-of-mouth is a method revolving around interest in your company’s service. It is one of the world’s fastest-spreading methods of communication.
Here, you can tell all of your contacts, including your friends about the job opportunity as well as describe its requirements in detail. Following this method will almost guarantee you get a perfect telecaller.
Furthermore, you can even create WhatsApp or Facebook groups adding stories to them.
5. Recruitment via an agency
This strategy has been proven to be one of the best ways of hiring candidates.
In this method, an agency keeps a list with several employees as well as candidates on it, and through this you can also list your job post.
Then, a recruiter will call and interview them. These agencies are perfect as they have the capacity to hire a lot of applicants based on your exact requirements.
Read: Best app for telecalling
Telecallers are those individuals who are responsible for promoting your business’ products and services to a large number of people – over the phone.
As such, it is vital you hire only the best for the job.
Overall, with all the new insights from this article, when hiring for telecallers, you will now be able to pick out the best candidates for your business.
Find out NeoDove can increase telecallers efficiency – click here