Product Updates

Similar to our ‘Send Message’ option in the ‘Customer Detail Form,’ SMS Automation templates can now include dynamic variables containing information about the lead.

The Domestic VoIP now includes an option that allows you to directly call leads from our Dialer. You can dial leads from the desktop as well as hang up.

Follow-ups for ‘Scheduled’ leads and ‘Not Connected’ leads can now be sorted in ascending or descending order.

Detailed information about all leads of all campaigns can be viewed and downloaded in a CSV file (filtered to include those within a certain date range of creation).

Users now have an option to implement ‘lead duplication’ at a campaign level. This option will impact all the leads of the selected campaign. Furthermore, there are also improvements to the existing functionality.

With this update, you can filter leads based on the date of the last call by an executive. Follow this sequence - Campaign >> View Leads >> Filters >> Last Call Date Range Filter.

You can now view and download a CSV file which contains the information of all the leads, of a selected category, across all the campaigns.

Now each of the 10 options in the ‘Not Connected’ list has its own ‘retry’ option. The ‘retry’ settings can all be customised according to your requirements.

Alternate numbers can now be marked as primary numbers and vice versa. You can also use tags or aliases for alternative numbers to better categorize them.

On the Admin Portal, the 'User Login Report' section now has an improved Date filter. By using the new 'Date Range' filter, you can easily select the start and end dates to view your telecallers' login activities between those dates.

Make your searches more convenient. With a ‘Reset’ button now added to the ‘Search’ pop-up, removing all previously selected options is now just a quick click away.

Previously, if you made changes to an existing Customer Details Form, you would lose your saved information. But with this update, you will still have access to your data. You can access it when you download a report.

This update enhances our existing webhooks integration. Most of the services don’t offer compatible customization options, but with this update, the ‘name’, ‘number’ and ‘email’ fields can be easily customized and there is more flexibility in mapping them to NeoDove.

Your Google Sheets integration no longer requires multiple re-authentication attempts. You just have to do it once every week.

Cut confusion and increase efficiency with the option of assigning two campaign managers. Each manager can handle activities seamlessly and ensure a smooth running of the campaigns.

Whenever you make a follow-up call, you will now be able to see the date and time that follow-up was set. On the dialer, you can see this under the ‘Follow-up Leads’ and ‘Not Connected Leads’ sections. On the Admin Portal, you can see it under the ‘View Leads’ section.

The information that is displayed on the ‘Lead Info’ section can now be sorted in whatever order you like.

Make your searches faster and more efficient. With the Filter button now available at the top of the ‘View Leads’ section, you no longer need to navigate to the sidebar to find the lead you are looking for.

In the 'Lead Information' section, there is now an option to copy a number so that you don't have to retype it each time.

Now let no errors go unnoticed. In the ‘Dispose Lead’ section, preview your messages before hitting the send button.

On the Admin Portal, the 'User Call Report' section now has an improved Date filter. By using the new 'Date Range' filter, you can easily select the start and end dates to view your telecallers' performance between those dates.

One more platform has been added to our wide selection of integrations. You can now integrate your TradeIndia account directly to NeoDove.

Org admins can now set two important triggers for IVR incoming leads. With SMS automation, a message is sent immediately to the leads following every missed or answered call.

The org admin is now required to delete all integrations displayed in the pop-up before permanently deleting a campaign.