Product Updates

June 1, 2022

SMS Automation: Add dynamic variables to your message templates

Similar to our ‘Send Message’ option in the ‘Customer Detail Form,’ SMS Automation templates can now include dynamic variables containing information about the lead.

June 1, 2022

Domestic VoIP: Call leads directly from our Dialer

The Domestic VoIP now includes an option that allows you to directly call leads from our Dialer. You can dial leads from the desktop as well as hang up.

May 5, 2022

Sorting follow-ups is now much easier

Follow-ups for ‘Scheduled’ leads and ‘Not Connected’ leads can now be sorted in ascending or descending order.

May 5, 2022

Download a unified lead report for a certain date range

Detailed information about all leads of all campaigns can be viewed and downloaded in a CSV file (filtered to include those within a certain date range of creation).

April 8, 2022

Duplication of leads at campaign level

Users now have an option to implement ‘lead duplication’ at a campaign level. This option will impact all the leads of the selected campaign. Furthermore, there are also improvements to the existing functionality.

March 11, 2022

New lead filtering option added

With this update, you can filter leads based on the date of the last call by an executive. Follow this sequence - Campaign >> View Leads >> Filters >> Last Call Date Range Filter.

March 4, 2022

Unified lead report for a selected category

You can now view and download a CSV file which contains the information of all the leads, of a selected category, across all the campaigns.

February 22, 2022

Individual retries for the ‘Not Connected’ list

Now each of the 10 options in the ‘Not Connected’ list has its own ‘retry’ option. The ‘retry’ settings can all be customised according to your requirements.

February 10, 2022

Mark alternative numbers as primary, and add tags to them

Alternate numbers can now be marked as primary numbers and vice versa. You can also use tags or aliases for alternative numbers to better categorize them.

February 10, 2022

Improved UI/UX for the Date filter under User Login Reports

On the Admin Portal, the 'User Login Report' section now has an improved Date filter. By using the new 'Date Range' filter, you can easily select the start and end dates to view your telecallers' login activities between those dates.

February 10, 2022

Select, search, and reset in a snap

Make your searches more convenient. With a ‘Reset’ button now added to the ‘Search’ pop-up, removing all previously selected options is now just a quick click away.

February 04, 2022

No loss of data after editing an existing ‘Customer Details Form’

Previously, if you made changes to an existing Customer Details Form, you would lose your saved information. But with this update, you will still have access to your data. You can access it when you download a report.

February 04, 2022

Greater degree of flexibility when customizing various fields

This update enhances our existing webhooks integration. Most of the services don’t offer compatible customization options, but with this update, the ‘name’, ‘number’ and ‘email’ fields can be easily customized and there is more flexibility in mapping them to NeoDove.

January 27, 2022

Re-authenticate Google Sheets only once a week

Your Google Sheets integration no longer requires multiple re-authentication attempts. You just have to do it once every week.

January 27, 2022

Campaign management made much more convenient

Cut confusion and increase efficiency with the option of assigning two campaign managers. Each manager can handle activities seamlessly and ensure a smooth running of the campaigns.

January 27, 2022

Know when a follow-up was scheduled

Whenever you make a follow-up call, you will now be able to see the date and time that follow-up was set. On the dialer, you can see this under the ‘Follow-up Leads’ and ‘Not Connected Leads’ sections. On the Admin Portal, you can see it under the ‘View Leads’ section.

January 21, 2022

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Product Updates

SMS Automation: Add dynamic variables to your message templates

Domestic VoIP: Call leads directly from our Dialer

Sorting follow-ups is now much easier

Download a unified lead report for a certain date range

Duplication of leads at campaign level

New lead filtering option added

Unified lead report for a selected category

Individual retries for the ‘Not Connected’ list

Mark alternative numbers as primary, and add tags to them

Improved UI/UX for the Date filter under User Login Reports

Select, search, and reset in a snap

No loss of data after editing an existing ‘Customer Details Form’

Greater degree of flexibility when customizing various fields

Re-authenticate Google Sheets only once a week

Campaign management made much more convenient

Know when a follow-up was scheduled

View lead information the way you want

Search with ease and speed using the Filter button

Easily copy numbers to clipboard

Preview your messages before sending them

Improved UX for the Date filter

Direct integration with TradeIndia now available

Increase customer engagement with SMS automation

Improved UI for ‘Delete Campaign’ pop-up

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Product Updates

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