Sales teams are on the front lines of the company.

If a salesperson is not performing, then that means more customers will fall through the cracks. This can lead to a decrease in customer satisfaction, which in turn can reduce customer lifetime value.

There are many factors that affect sales team performance, so it’s important for managers and owners of companies to continually work on improving their team’s performance. But how to improve sales performance?

Through this article, we will highlight ten ways to improve the sales performance of your company and team.

 

How to Improve Sales Performance Using NeoDove? (Top 10 Ways)

Sales is the ultimate way your business can sustain its growth. Your revenue depends on your sales team and the quickest way to generate more revenue is to improve your sales team’s productivity.

With the help of NeoDove, you can improve your sales team’s performance and boost your revenue simultaneously.

Sales performance

  • Hassle-free Lead Management

Many businesses still fail to understand the importance of lead management. It’s important to understand that your customer journey starts with a lead. Lead management helps you to prioritize your leads, assign them to the right agent and track their journey through the life cycle. 

NeoDove helps you to accelerate your sales workflow with an integrated lead management system

  • Capture qualified leads
  • Prioritize leads
  • Track lead lifecycle
  • Assign them to the right people

This helps you to automate the manual process involved in arranging and retargeting prospects. 

 

  • 360-Degree Prospect View

NeoDove ensures that your sales team gets to know your prospects in a full circle, before pitching anything. Every single interaction your sales team has with your prospect can be stored and used for future references.

How can NeoDove be helpful:

  • Centralized dashboard 
  • Lead history
  • Track previous responses

A 360-degree prospect view gives you the leverage of knowing your potential customers and reduces the sales team’s efforts, thereby improving their performance.

 

  • Progressive Dialing 

Automated dialers play an important role in ensuring that the agent doesn’t have to manually dial every prospect. However, it can also lead to high risk if the agent isn’t available and triggers an automated call based on the predictive statistical algorithms. 

A progressive dialer on the other hand initiates outbound calls from your contact list, only if an agent is available from your sales team. 

  • Call on the go using a SIM and the NeoDove mobile app
  • Log all the responses from leads
  • Minimal wastage of time in between each call
  • Increased productivity due to automation

 

  • Call Monitoring

Call monitoring provides a real-time overview of your sales KPIs and agent performance report. 

Equipping your sales team with call monitoring tools such as NeoDove can result in highly efficient workflows and helps you to set revenue goals. 

Perks you get with NeoDove:

  • Call dashboard
  • Monitor number of calls attempted, connected, and lost.
  • Telecalling campaign
  • Real-time notifications

 

  • Cross-channel Communication

Your sales team can connect with their prospects through their preferred way of communication. It includes – voice calls, WhatsApp, and SMS.

Why cross-channel communication you ask?

  • Reduced response time
  • Deliver customer-focused messages
  • Targeted marketing approach

This gives you the benefit of connecting with them on a personal level and build strong relationships. Follow-up with them on new offers, product, or service details and create a stronger sales funnel. 

With just one click, send brochures, pre-configured messages, etc. after a conversation with a lead via WhatsApp, email, and SMS. Send bulk SMS to update your customers about an offer or for a new product update.

how to improve sales performance

  • Multi-platform Integration

An average sales agent spends around 70 to 80% of time monitoring various platforms, gathering and arranging data before making any actual call. Equipping them with integrations with the right tools can change the way they perform their day-to-day activities. 

A multi-platform integration:

  • Cuts down unnecessary manual work
  • Maximizes sales productivity
  • Provides actionable insights
  • Analyzes customer interactions
  • Helps consolidate all the leads into one platform

NeoDove provides various integrations such as:

  • Just Dial
  • MagicBricks
  • Facebook
  • Website
  • Wix
  • Google Ads
  • Google Sheets

Apart from these, new integrations are added according to the requirements.

 

  • Zero Lead Leakage

NeoDove helps your sales team in lead consolidation which reduces the time and effort to organize every lead manually.

Fact check – 80% of leads generated are gradually lost

This makes it a zero error process and ensures that no lead is left unattended. You can track every lead’s progress and follow-up with non-responsive leads using NeoDove. 

How can this help?

  • Provides a balance between getting fresh leads and already acquired leads
  • Simplifies metrics for better customer relationships
  • Helps you recycle leads

 

  • Preconfigured Scripts

Your sales team will have access to customized preconfigured scripts. This saves a tremendous amount of time figuring out what to pitch to your prospect and also ensures higher results.

Not to forget that these are customizable and available in multiple languages, which furthermore enhances the sales process. 

How can this help?

  • Never lets you call unprepared
  • Saves your prospects’ precious time
  • Help keep your sales team on track
  • Multi-lingual scripts help build trust and create strong relationships
  • A necessary means for effective sales communication

 

Quick Read: Effective Telecalling Scripts that Actually Work

 

  • Reduce Churn

How many times have you heard a lead is lost because of a communication error? It could be due to forgetfulness to follow-up or to provide them with all the information immediately after the call. This could highly risk your chances to lose a potential customer, or even an existing customer if you don’t proactively engage with them.

How can you reduce churn with NeoDove?

  • Provide valuable information, brochures, offers, product updates etc
  • Never forget to follow-up again by setting up reminders
  • Note down important customer information
  • Track lead lifecycle and schedule meetings accordingly
  • No unnecessary switch between systems due to advanced integrations

 

  • Easy Remote Selling

Remote work is all the rage now. It’s getting increasingly common with employees looking forward to a flexible work schedule. However, it could also mean technical challenges. 

sales performance

Your remote sales team could easily overcome that with the help of NeoDove’s telecalling solution

  • Call on the go using a SIM and the NeoDove mobile app
  • Real-time data synchronization
  • Track team’s performance from anywhere
  • Easy-to-use interface 
  • Provides flexibility and autonomy

Measuring an agent’s productivity also becomes easy, providing an exceptional remote work experience.

 

Bonus: Don’t forget to have fun!

It becomes increasingly hectic while going through all the lead information, calling, prospecting, and making sure to close a deal. It’s important that you empower your sales team to take things easy sometimes. Boost their motivation by giving them the right tools but also by providing them with sufficient support. 

For motivating your telecallers, NeoDove has introduced the Dial2Win telecalling contest. By using NeoDove, Telecallers participate in a Telecalling contest and can win rewards upto Rs. 6000.

What are the rules? Call using NeoDove. That’s all.

Also Read:  Find out to your sales team’s life easier.

 

Conclusion

Most companies have some sort of revenue forecast at the start of a month, a quarter or a year, and it’s common for them to be fairly optimistic as they look forward to a time of robust sales. But what happens when those projections are quickly dashed because of an underperforming team?

“How to improve sales team performance?” is a question on the minds of many Sales Managers and owners. The good news is that there are ways you can improve your sales performance and make sure you’re not getting caught short. And we’ve outlined 10 of them.

Now it’s just a matter of getting started!