Last updated: Jan 20, 2023
1. Interpretation and Definitions
2. The Company and the services offered by the Company
3. Information the Company collects and shares
4. Information the Company Stores, Data Security and location of the storage
5. Why the Company collects Your Information
6. Export or Deletion of Your Information
7. Requirement for availing our Services
8. Refund/Cancellation Policy
9. Links to Other Websites
10. Changes to this policy
11. Your Legal Rights and responsibility
12. Contact Us
The Company is primarily a tele-calling CRM and sales engagement platform that helps small and medium businesses to monitor their telecalling teams and improve efficiency.
The Company offers a range of services that helps significantly in contributing to the growth of our clients. Our services include:
You may read through our services in detail in the Products section on our website.
While signing up and/or using any of the Services offered by the Company, the Company may ask and collect from You (on case to case basis – depending on the service(s) being subscribed/opted for) any of the following information:
Usage Data has collected automatically when using the Service.
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
The Company allows You to subscribe/opt for various services, enabled through association with trusted Third-Party Service Providers. By subscribing and/or opting for any of the services rendered through Third-Party Service Providers, You hereby consent and authorise the Company and/or its associates or Third Party Service Provider to collect, use, copy, reproduce, store and share the following information with its associated Third Party Service Provider(s), such as:
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Please note that the Company uses various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases and server logs.
The Company stores the information that we collect with unique identifiers tied to your account.
Personal Data: The Company will retain and use Your Personal Data for the period of your availing the services and/or such further period as may be required under law, if any, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Usage Data: The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
However, please note that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
We build security into our services to protect your information. All the Company products are built with strong security features that continuously protect your information.
Location of Data: All NeoDove Technologies Pvt Ltd user databases are held and stored on Amazon Web Services (AWS) India.
We provide you a host of services, either through our own software or through third-party applications integrated with our software. By consenting to use a specific service, either from our software or an application of a third-party service provider, You are also consenting to authorise us and the concerned Service Provider for copying, sharing and/or reproducing in different formats of the information available with us. The information/data so procured, is used by the Company and/or the concerned Service Provider for any of the following purposes:
Request for deletion of your personal data can be entertained by the Company only where there is no good reason for us to continue processing it or where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of deletion for specific legal reasons which will be notified to you, if applicable, at the time of your request.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You may withdraw your consent for further sharing your information with any other third party. The withdrawal of your consent shall however affect or result in withdrawal of certain services being made available to you. You shall not hold responsible the Company or its employees, or employees or agents or third-party Service Providers for any withdrawal or deficiency in service in such case of withdrawal of consent, whatsoever.
We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
The Company follows “no cancellation” and “no refund” policy. The user may however be offered use of services on “trial basis”, on such terms as may specifically be provided separately for each service offered by the Company. After successful subscription of any of the service offered by the Company, such service shall continue to be in force for the term and manner, as specified in the terms and conditions of such service. You are advised to read the specific terms and conditions of each service before subscribing.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Your rights may include the right to access, correct, update, restrict or object to the processing of your personal data and withdraw the consent you have provided to us, subject to applicable data protection laws.
If you wish to exercise any of the rights available to you under the applicable law, you may contact us, as per details provided in Clause 12 herein.