Last updated: Jan 20, 2023
This Privacy Policy is meant to help You understand what information We collect, why We collect it, what information We store, use and share with third parties and how (and to what extent) You can update, manage, export and delete your information. Please review the following to have a clear understanding of our privacy policy and accept the same to use Our services. By signing up or subscribing to any of Our services, You are explicitly confirming and accepting the terms of this Privacy Policy, as may be amended from time to time. Please note that the acceptance of the terms of this Privacy Policy by You is a legally binding agreement between You and M/s Neodove Technologies Private Limited (“the Company”). By accepting the terms of this Privacy Policy, You expressly authorise the Company, its affiliates, its associates/channel partners, the third party Service Providers engaged by the Company, to collect, copy, store, share, reproduce (in different formats), use Your information in terms with this Privacy Policy.
Topics covered:
1. Interpretation and Definitions
2. The Company and the services offered by the Company
3. Information the Company collects and shares
4. Information the Company Stores, Data Security and location of the storage
5. Why the Company collects Your Information
6. Export or Deletion of Your Information
7. Requirement for availing our Services
8. Refund/Cancellation Policy
9. Links to Other Websites
10. Changes to this policy
11. Your Legal Rights and responsibility
12. Contact Us
For the purposes of this Privacy Policy the words of which the initial letter is capitalized have meanings defined herein. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural:
The Company is primarily a tele-calling CRM and sales engagement platform that helps small and medium businesses to monitor their telecalling teams and improve efficiency.
The Company offers a range of services that helps significantly in contributing to the growth of our clients. Our services include:
You may read through our services in detail in the Products section on our website.
While signing up and/or using any of the Services offered by the Company, the Company may ask and collect from You (on case to case basis – depending on the service(s) being subscribed/opted for) any of the following information:
Usage Data has collected automatically when using the Service.
The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:
If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
The Company allows You to subscribe/opt for various services, enabled through association with trusted Third-Party Service Providers. By subscribing and/or opting for any of the services rendered through Third-Party Service Providers, You hereby consent and authorise the Company and/or its associates or Third Party Service Provider to collect, use, copy, reproduce, store and share the following information with its associated Third Party Service Provider(s), such as:
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Please note that the Company uses various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases and server logs.
The Company stores the information that we collect with unique identifiers tied to your account.
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.
Personal Data: The Company will retain and use Your Personal Data for the period of your availing the services and/or such further period as may be required under law, if any, to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Usage Data: The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Data Processing: Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
Data security: The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
However, please note that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
We build security into our services to protect your information. All the Company products are built with strong security features that continuously protect your information.
Location of Data: All NeoDove Technologies Pvt Ltd user databases are held and stored on Amazon Web Services (AWS) India.
We provide you a host of services, either through our own software or through third-party applications integrated with our software. By consenting to use a specific service, either from our software or an application of a third-party service provider, You are also consenting to authorise us and the concerned Service Provider for copying, sharing and/or reproducing in different formats of the information available with us. The information/data so procured, is used by the Company and/or the concerned Service Provider for any of the following purposes:
The information once shared by You is retained by the Company for the period indicated in terms of this Privacy Policy. You cannot export or delete Your information once shared with us, except for reasons stated herein.
Request for deletion of your personal data can be entertained by the Company only where there is no good reason for us to continue processing it or where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of deletion for specific legal reasons which will be notified to you, if applicable, at the time of your request.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You may withdraw your consent for further sharing your information with any other third party. The withdrawal of your consent shall however affect or result in withdrawal of certain services being made available to you. You shall not hold responsible the Company or its employees, or employees or agents or third-party Service Providers for any withdrawal or deficiency in service in such case of withdrawal of consent, whatsoever.
The Company services are available to anyone above the age of 18 years. Acceptance of the terms and conditions and the privacy policy by any such user is a legally binding agreement between the Company and such user.
A person over the age of 13 years and below the age of 18 years may also use our services, provided however, that the same is consented to by any parent of such proposed user. Acceptance of the terms and conditions and the privacy policy by any parent of any such proposed user is a legally binding agreement between the Company and the parent of such proposed user, thereby authorising the Company to use the data of the Parent and such proposed user in accordance with the terms of this Privacy Policy and terms of use of the services of the Company.
We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
The Company follows “no cancellation” and “no refund” policy. The user may however be offered use of services on “trial basis”, on such terms as may specifically be provided separately for each service offered by the Company. After successful subscription of any of the service offered by the Company, such service shall continue to be in force for the term and manner, as specified in the terms and conditions of such service. You are advised to read the specific terms and conditions of each service before subscribing.
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
This Privacy Policy may be changed from time to time in view of the changing needs of the services being offered by the Company and/or requirement of any Law. Any significant change made to this Privacy Policy shall however prominently informed (including, for certain services, email notification of Privacy Policy changes).
When you use our services, you’re trusting us with your information. We understand that this is a big responsibility and we work hard to protect your information. We will not reduce your rights under this Privacy Policy without your explicit consent.
The changes made to this Privacy Policy over last one year can be accessed from the “archived versions” at any point.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Your rights may include the right to access, correct, update, restrict or object to the processing of your personal data and withdraw the consent you have provided to us, subject to applicable data protection laws.
If you wish to exercise any of the rights available to you under the applicable law, you may contact us, as per details provided in Clause 12 herein.
If you have any questions about this Privacy Policy, You can contact us at our customer service:
Please be ensured that We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.
By submitting this form, I give my consent to receive message/email/whatsapp and updates to my number or email address