IVR is a great way to interact with your customers without having to actually talk to them. This gives your business a brand identity and keeps your customer experience high-quality.
IVR is an effective solution for small, medium and large businesses alike. Small businesses should definitely try and incorporate this solution as it is automated and requires minimal to zero manual interference.
Yes, the auto-dialer feature offers quick access to call recording, which helps managers monitor the team’s performance.