96% of customers reported that great customer service plays a vital role in building trust. But, how do businesses ensure
Did you know that 88% of customers prefer talking to a live agent as compared to navigating an automated phone
In 2021, many customers reported about poor customer service. Hence, call centers and companies increased their personalization efforts by 73%.
94% of customers are likely to purchase again from a brand if they had a positive customer experience. Isn’t the
Did you know that the size of the mobile VoIP market is expected to be worth $183.7 billion? If you
A company’s ability to properly handle phone interactions with customers and partners depends on having the correct technologies in place.