Can you imagine a barbershop without scissors or a large manufacturing company without its machines? No, right? This shows that every business, large or small,
Many common call center issues can now be reduced thanks to advances in call center software technology. This allows call center reps to be more
Customers and potential customers are contacted via an outbound call center so that the company’s objectives, such as sales, customer satisfaction surveys, service/product feedback, and
What is VoIP? VoIP or Voice over Internet Protocol first appeared in the 1990s as a technology for routing phone calls over the internet’s data
Many companies and groups outsource their sales call needs from external call centers. In this way, they can rely on experts to do such crucial
Phone calls are one of the most vital means of communication for a customer, and it is a huge part of a buyer’s journey, especially
A company’s ability to properly handle phone interactions with customers and partners depends on having the correct technologies in place. Using small business call management
The call center marketplace revenue is a whopping $200 Billion! And, it’s expected to reach $407.1 Billion by 2022. If that number doesn’t convince you,
Due to the pandemic, the call center industry has been a pioneer when it comes to the remote work field. In fact, according to industry
Can artificial intelligence (AI) replicate human emotions? Will AI take all our jobs? Will AI replace mankind?! These are just three among the many questions
