What is VoIP?

VoIP or Voice over Internet Protocol first appeared in the 1990s as a technology for routing phone calls over the internet’s data network. 

It has evolved into the market’s best and most versatile business internet phone solution, leading to many VoIP examples for small businesses to choose from depending on their needs.

The VoIP software works as follows:

  • Vocal data is recorded on an audio device, such as a cell phone or headset, and then converted into raw data by VoIP.
  • This data is compressed and converted into data packets, then sent via a digital signal to the VoIP provider.
  • Here they are further processed and connected to the receiving phone.


Why does your business need VoIP services?

In terms of functionality, the best thing about a VoIP phone system is how easy it is to integrate it into your current system. You can continue utilizing your current phone system to make VoIP calls with integrated access while taking advantage of VoIP’s advanced capabilities. 

Using cloud-based VoIP, you may make calls from your business phone number on any device, freeing you from the desk phone. To make business calls, you can use this anywhere, and it allows you to tailor it to your small business’s specific requirements:


  • Instead of using a standard cellular network, you can use VoIP services to make calls over the internet. In most cases, this is done by granting you a position in a cloud-based PBX system that manages call routing between your internal company network and other cellular networks around the world, as well.
  • A VoIP service can provide access to many more features than just voicemail. VoIP services now enable internal video conferencing, contact center reporting and routing, CRM interfaces, and task management.
  • Setting up and using a new VoIP phone system rather than a traditional corporate phone network is likely to be the most cost-effective. Infrastructure and ongoing service costs are substantially less expensive.
  • Your VoIP interface, if necessary, can be accessed via the web from your personal computer. The ability to work remotely without relying on hardwired phone systems significantly improves the business’s ability to adapt to changing market conditions.
  • Additionally, VoIP systems are scalable, making them ideal for rapidly expanding businesses. Many businesses will appreciate that they don’t have to spend a lot of money on new hardware to add new users.

Related: Communicate better with cloud telephony integration


VoIP examples for small businesses

Here are some of the best businesses that provide excellent VoIP services for small businesses:


1. Nextiva

Nextiva is the best VoIP service for small and medium-sized businesses on a tight budget regarding pricing and features. Mobile and desktop apps from Nextiva allow your staff to remove the old-fashioned office phones. The online administration platform makes it simple to manage many lines, even if your employees are all working from different places worldwide.

In addition to features like unlimited calling, unlimited text messaging & faxing, call queuing, instant conference calls, and more, Nextiva’s business call management system has many more useful functions. It includes audio, video, text, a mobile app, and web collaboration in a single, integrated platform.


2. RingCentral

RingCentral offers a comprehensive work-from-home solution that includes integrated messaging, unrestricted video conferencing, and cloud-hosted VoIP service. On the other hand, small businesses don’t have to worry about being ripped off for their cloud-hosted VoIP service because RingCentral offers price matching on plans with less than 50 lines.

RingCentral’s dependability is one of our favourite features. A 99.999 % uptime guarantee means that your in-house and remote workers can rely on your VoIP system to function at all times. RingCentral’s services also offer limitless internet faxing, phone conferencing, and videoconferencing for up to 100 people.


3. Ooma

Ooma’s Office and Office Pro plans are among the best VoIP phone service solutions for businesses with at-home employees. When you’re working from home, you may use your office phone, make and receive calls on your cell phone, and even utilize the Ooma desktop app to make and receive calls from your PC. To top it all off, Ooma’s service plans are more affordable.


4. Grasshopper

Businesses are realizing more and more that they don’t have to rely on their people working in an office to be successful. Mobile businesses such as food trucks and pop-up shops benefit greatly from Grasshopper’s VoIP capabilities.

Grasshopper’s iOS and Android apps let you make and receive business calls on your mobile phone, like many other VoIP phone providers. However, unlike the competitors, this service allows you to configure call forwarding rules for each phone extension on your account. If you have many locations, each employee or staff member can handle calls in a manner that works best for them.


5. 8×8

8×8 has simple and feature-packed plans that can help you keep your costs down while still providing the VoIP tools you need. It includes integrated voice, chat, virtual meetings, fax, contact centers, real-time communication analytics, and other services.


How to choose the best VoIP service for your business?

A slew of companies provides VoIP services, making the market fiercely competitive. It’s challenging for business owners to pick the best VoIP provider because there are so many options, and the advertising is aggressive.

If you’re just getting started, you might be seeking the most affordable VoIP business phone service. It’s important to keep in mind, though, that this method may not include all of the functionality you need in the long run. Additionally, some VoIP systems for businesses cannot be easily implemented or transferred or are too expensive.

You need to look at a good mix of capabilities and a fair price while evaluating business VoIP providers for your company. Here’s a list of things you can check off:

  • Pricing
  • Customer Support
  • Scalability and flexibility
  • Specialist vs. enterprise solution
  • Security and downtime
  • Hosted/cloud-based vs. on-premise
  • Reliability and quality
  • Collaboration tools and custom apps
  • Third-party integration 



Traditional landlines are being phased out in favour of VoIP services as technology advances and businesses adapt to a changing environment. 

Due to the large range of integration possibilities with other software, using a VoIP service can help save expenses, improve distance collaboration, and increase productivity.

Read Also: Best features of a call management software