The pre-existing template feature allows you to create a set of standard messages that you can send to prospects and customers or use them to reply to messages or to send new messages by using the previously configured text.
Templates can be edited either from the admin portal or during the actual sending process. You can make changes to the templates according to your needs.
Multimedia files can be attached. Messages sent through WhatsApp won’t incur any charges, however SMS/MMS will be subject to separate charges depending your carrier.