How to Deal with Unhappy Customers
Dealing with unhappy customers is one of the biggest challenges for any business. Handling such situations poorly can result in
Create connections with your customers that adds value beyond just transactional relationships. Actively interact with them using cross-channel communication including voice calls, WhatsApp, email, or SMS.
Better customer engagement gives you the added benefit of analyzing your customers’ needs. The data collected from the engagement campaigns can be used for customer behavioral attributes that help in improving the overall customer experience.
Get a feature-packed solution to retain more customers and reduce unwanted churn. Set sales reminders and notifications. Use the schedule lead feature to ensure timely follow-up messages and sales meetings.
Customer engagement is the key to build a distinguishable brand identity. A well-perpetuated engagement strategy keeps your customers’ needs on priority. It gives you a roadmap for continuous relevant engagement throughout your sales process.