Get your copy of the ultimate guide to lead generation through telecalling (scripts included)
Did you know that outbound sales call that an average of 14.3 minutes are considered the most effective?
However, it is only after the 5th follow-up that 80% of deals are successfully closed.
The importance of a well-written outbound sales call script is a widely discussed topic in the sales and marketing world.
It is essential in many businesses in order to run successfully. Such businesses include marketing businesses, financial institutions, or any business requiring telecalling for its product.
In this article, we will learn more about how to go about making good outbound calls and examine outbound call examples. Moreover, we will also examine some outbound sales call script examples.
Outbound calls can be one of the most intimidating aspects of a salesperson’s job, no matter their position. However, they’re one of the most important aspects of your sales and yield great results.
A successful outbound call depends on many factors. The first step is to understand the appropriate meaning of the terms.
Aside from this, an effective outbound call script also plays an important role. You must explore other factors that determine the success of such calls.
Generally, such calls are normally used for fundraising, sales, or telemarketing.
Outbound sales calls are an extremely important part of your sales strategy. This strategy is especially popular because of the customer-centric approach. To deal with so many customers on the phone on a daily basis, it is crucial for sales agents to have a well-written outbound call script.
An outbound sales call script is made considering several scripts. You must tailor your outbound call script after knowing your target customer, purchasing behavior and with an intent to sell.A sales call script that is well-structured will fetch you a lot of high-quality leads and conversions.
Typically, your call center agent calls the prospective customer to sell or advertise your product.
Oftentimes, they use a sales call script to do so. Additionally, they also provide required information on behalf of the business organization or the call center. As a result, such calls are called outbound sales calls.
It is essential to have an appealing outbound sales call script to make your call successful in its motive. It becomes easier and more efficient for the call center agent to make calls when they have a good outbound call script.
A good outbound call is one that ends with the motive of calling being achieved. For this, there are many factors to be considered. Furthermore, it also requires preparedness in the hands of the caller.
Some of the strategies that can be followed to make the calls most appealing:
For effective marketing of any product, it’s important to have a well-defined and appropriate outbound script and strategy. To be successful with your calls, you must be clear about what’s required and what you want to achieve.
So at the inception itself, you have to identify and set your goals. For example, setting an appointment, encouraging the customer to react, or surveying.
According to these goals, you can then establish the Key Performance Indicators (KPIs). The KPIs allow you to focus on essential areas.
KPI includes average handling time, conversion rate, first call close, occupancy rate, and more.
The outbound call script can be very helpful for agents during calls to keep them calm and avoid mistakes. Moreover, they also help them retain information and ensure consistency.
While using the script, your agent should ensure they only convey factual information.
The script’s purpose is to retain the confidence of the caller. However, it should be flexible enough for the agent to have a natural conversation.
With the outbound call, the prospect must feel they are appreciated and valued. This is possible only when their attention is attracted and they are engaged in the conversation.
When the customer’s pain points are targeted, the outbound call is very likely to achieve its goal.
Before making the call, you can plan and do a bit of research about the prospect. Then, you can easily discuss their interests alongside selling your product by explaining how beneficial it would be for them.
The key ingredient of every outbound call is over-delivering and under-promising.
It is also essential to maximize the agent’s productivity for outbound calls.
The best way to do this is through penetration reports. They provide a clear and detailed view of the dialer’s performance, infrastructure, and sales report.
As a result, you can then analyze the data to optimize the impact on sales.
Incorporating other channels of communication along with the outbound calls is sure to crack a deal in one go.
Warm up the customers with emails and text messages. This ensures that they pick your call and are interested in what you have to say.
The probability of closing your deal is high when you make an outbound call with this preparation.
Making outbound calls and outbound call scripts can be very tricky sometimes.
Here are some tips for outbound calling that an agent must keep in mind to make successful calls and outbound call scripts:
Keeping the above points in mind, here’s an effective outbound sales call script sample:
Hello [Prospect Name], This is [Your Name] from [Your organization name]. I’m just calling to follow up on the voicemail I left you last week. Do you have some time to chat for a second? [Your prospect agrees to chat] Perfect! I briefly touched on it in my previous message, but we are a [service/ product] business. And, we specialize in [XYZ]. Our product [Product] solution allows you to obtain various benefits for your business like [Benefits A, B and C]. I’d love to cover this more in detail with a [demo/ presentation]. Are you available sometime next week so that I can show you [features and services] and see if we’re a good fit ?
Just like the above sample, there are various other outbound sales call script samples for various purposes. As such, let’s now examine some of the most popular outbound sales call script examples that you should know.
Also read, What is the difference between inbound and outbound calling?
An excellent call might lead to a great opportunity, whereas a bad call could cost you the deal. Given their immense importance, it is vital that outbound calls be carried out carefully.
Let’s now take a look at some of the most effective outbound sales call script examples.
In this outbound call example, your agent first briefly introduces themself. They then present your product and how it can help your prospect.
Representative: “Hey Mr. Samuel, this is David from ABC Company. How are you doing today?” Prospect: Thank You. I am good. Representative: I have some great solutions to present before you to train and recruit new members for the sales and marketing department. Would you like to know about it? Prospect: Yes. Representative: We have two options regarding the same – either we hire on your behalf at the salary you specify or train the new members as per your requirements. Prospect: I would like to go for ……. (Option) Representative: That is a great idea. So, I have some more questions, and then we can also schedule a meeting at your convenience.
Here in this outbound call example, your sales representative negotiates with your prospect. They then plan to converse at a later, more convenient date.
Prospect: Hello? Representative: [Prospect’s Name], this is [Rep’s Name] from ABC Company. (Pause) How are you doing? I’m calling about our [product/service] that will help you tackle your biggest problems [problems/issues]. Is this the right time to talk? Prospect: Actually, this isn’t the best time to discuss this… Representative: I understand. What time would be best to reach you?
A follow-up call should not be intimidating but should be forceful and persuasive enough to close the deal.
In this outbound call example, your client does not feel pressurized or forced. Instead, your sales call script makes them more willing to crack a deal.
Representative: Hi Jerry, how are you? Prospect: I’m fine, thank you. Representative: I have been thinking about how we would be helpful to your company to make a sound decision. So, I would like to share some benefits our other clients have derived from our product. Even if we don’t deal with it today, can we have a call on maybe Thursday or Friday as per your convenience?
In this outbound call example, your sales representative directly pitches your business. They then move straight to explaining how and why your product can help your prospect.
Prospect: Hello? Representative: Hello, is this Sarah? Prospect: Yes, it is her. Who is this? Representative: Sam from ABC Company here. I came across your information when looking for [type of business]. I think you could be a great match for our company. (Pause) Is it possible for you to tell me about your telecalling service provider? Prospect: We already have one, and we are not looking for any change. Representative: If you’ll allow me ten minutes of your time, I can show you how quickly we can grow your business. Prospect: Hmm… Share with me the details on this number. I’ll take a look. But for now, I have to go. Remember, don’t call prospects and repeat the same thing to them all. Essentially, when pitching your product or service, try to create your outbound call script and let it flow naturally.
Outbound calls turn into successful deals when your customer feels appreciated and valued.
In addition to this, they must also find a solution to their pain points and problems. Outbound call scripts are a very effective and efficient way to appeal to maximum prospects.
However, to convert a prospect into a customer, you have to research and show that you care for them.
Have your sales representatives study the above as well as various other outbound sales call script examples. A good outbound call sample can make a world of a difference in the way your representatives handle sales calls.
With the help of these examples of outbound call scripts, your business too can perfect your cold calling game.
Take your telecallers’ efficiency to the next level, get started with NeoDove today!
Get your copy of the ultimate guide to lead generation through telecalling (scripts included)