What Does Service Quality Mean?

Service Quality deals with how efficiently a service provider does its job and how well a service matches customers’ needs and expectations. It is a critical dimension of customer satisfaction, and it is often the most important factor in determining customer loyalty.

The Importance of Service Quality

In business, quality service is vital for achieving important goals such as developing trust, improving customer satisfaction, and cultivating customer loyalty – all of which are recognized as critical components of success.

In order to improve the quality of your service, you must emphasize the three components of service: the people delivering it, the quality of the service, and the tools you use.