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GLOSSARY Retention rate

Retention rate

What is Retention Rate?

Retention rate is one of the most important metrics when working in SaaS. The reason is that businesses are dependent on their customer base, and it is one of the biggest factors to consider when evaluating a business. If a business has a high retention rate, they will be able to continue to grow and succeed for years to come.

Retention rate is a metric used by companies to determine how well they are retaining their customers. It’s a measure of how many customers a company retains over a given period of time. In the case of SaaS, a high retention rate logically would mean a business has a low churn rate.

Related Sales Terms

Sales calls

The most important part of a sales call is the presentation of the products or services being sold.

Sales automation

Sales automation is a way to automate the sales process for your business so that you can focus on what matters most—growing your business.

Sales acceleration

Sales acceleration is about ensuring that your sales process is as efficient as possible.

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    About NeoDove
    NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
    It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more.
    Here’s a list of what you can do with NeoDove:
    • Create and prioritize campaigns. Add leads. Assign users.
    • Create customizable customer details forms and message templates. Add attachments.
    • Get complete lead history. Make calls through auto dialer. 
    • Send instant WhatsApp, email and SMS without saving customer details manually.
    • Set follow-ups and never miss a single lead.
    • Prioritize leads and assign tasks to other members.
    • Get sales pipeline overview and call reports.
    • Track and manage team performance.
    • Get both direct and custom integrations. Capture all the leads in one place.
    • Access the Marketplace for value-added services.
    NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements.

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