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Key Performance Indicators (KPIs)

What are Key Performance Indicators (KPIs)?

A Key Performance Indicator (KPI) is a measure of the performance and progress of an individual or a business in relation to its stated goals or targets. While KPIs are typically quantitative, they may also be qualitative, such as “the quality of customer service received.”

 

The goal with KPIs is to give businesses a tool to quickly analyze how well their teams are performing against the objectives that were set for them. The most common type of KPIs used by businesses is monetary goals like revenue, profit margin, or cost.

NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
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    About NeoDove
    NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
    It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more.
    Here’s a list of what you can do with NeoDove:
    • Create and prioritize campaigns. Add leads. Assign users.
    • Create customizable customer details forms and message templates. Add attachments.
    • Get complete lead history. Make calls through auto dialer. 
    • Send instant WhatsApp, email and SMS without saving customer details manually.
    • Set follow-ups and never miss a single lead.
    • Prioritize leads and assign tasks to other members.
    • Get sales pipeline overview and call reports.
    • Track and manage team performance.
    • Get both direct and custom integrations. Capture all the leads in one place.
    • Access the Marketplace for value-added services.
    NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements.

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