What is an IVR Solution?
An Interactive Voice Response system, or IVR, is a computerized phone service that can be used by businesses for various purposes such as sales and customer service.
The IVR system allows calls and inquiries to be directed quickly through the use of sophisticated phone technology. The computer recognizes what information is being requested by the caller and reroutes the call accordingly.
Why use IVR?
The IVR system is easy to use, and is usually menu driven. The menu options give you the ability to direct your call as you wish, for example, general information about the company, directions to a local store location and hours of operation, get directions on how to return a product or process a claim, etc.
An IVR solution is a great tool for businesses that want to offer excellent customer service without going through unnecessary hassle. It’s especially helpful if you have a large customer base because it helps you route calls and inquiries more quickly, thereby saving you needless expenses.