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End of Call Disposition

What is End of Call Disposition?

End of call disposition, or just call disposition, describes the outcome of a call — such as “Interested,” “Not Interested,” and “Requested a Demo,” as well as the automated follow-up actions that take place after a call.

 

Why is call disposition important?

Call disposition allows reps to quickly view a call’s outcome and identify where to focus next. They also allow everyone to view a call’s composition to look for areas of improvement.

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