What is End of Call Disposition?
End of call disposition, or just call disposition, describes the outcome of a call — such as “Interested,” “Not Interested,” and “Requested a Demo,” as well as the automated follow-up actions that take place after a call.
Why is call disposition important?
Call disposition allows reps to quickly view a call’s outcome and identify where to focus next. They also allow everyone to view a call’s composition to look for areas of improvement.