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CTI – Computer Telephony Integration

What is Computer Telephony Integration (CTI)?

Computer telephony integration (CTI) refers to a type of technology that allows computers to communicate with telephones. As a result, you can access a phone’s functionalities and pertinent data from a computer. This type of technology is used primarily in call centers to improve the productivity of agents.

 

Why choose CTI?

Benefits of Computer Telephony Integration:

 

  • Better and Secure Lines of Communication
  • Enhanced Functionality
  • Greater Convenience
  • Reduced Costs
  • Enhanced Security
  • More Versatile
  • More Efficient

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