CTI – Computer Telephony Integration

What is Computer Telephony Integration (CTI)?

Computer telephony integration (CTI) refers to a type of technology that allows computers to communicate with telephones. As a result, you can access a phone’s functionalities and pertinent data from a computer. This type of technology is used primarily in call centers to improve the productivity of agents.

Why choose CTI?

Benefits of Computer Telephony Integration:

• Better and Secure Lines of Communication
• Enhanced Functionality
• Greater Convenience
• Reduced Costs
• Enhanced Security
• More Versatile
• More Efficient