Empower your business with NeoDove!

Now Experience India's Leading Telecalling CRM on iOS

Join our Telegram community for the latest on Tele-calling, sales engagement, and more!
Join our Telegram community
+91 78498 24646
Request Demo
Login
Request Demo
Login
GLOSSARY Call Center Software

Call Center Software

Call Center Software is an online tool that helps you manage your phone calls.Call Center Software (CCS) is a software suite designed to improve call center performance by improving efficiency and accuracy of call handling and routing.

Types of Call Center Software

Inbound Call Center Software is the most popular call center software solution. It is designed for organizations that have inbound call centers and help desk. Outbound Call Center Software is the most cost effective and flexible solution for outbound call centers. Blended Call Center Software is a hybrid of both Inbound and Outbound Call Center Software.

Inbound call centers typically have a much higher volume of incoming calls than outbound call centers. This is because many inbound call centers have an inbound calling strategy that uses automated dialers to call customers and encourage them to call back. This means that many inbound call centers are open 24 hours a day, 7 days a week.

A blended call center is a combination of inbound and outbound sales and marketing support for a specific product or service. It’s a hybrid between inbound and outbound marketing, and is more effective than either one.

Related Sales Terms

Sales calls

The most important part of a sales call is the presentation of the products or services being sold.

Sales automation

Sales automation is a way to automate the sales process for your business so that you can focus on what matters most—growing your business.

Sales acceleration

Sales acceleration is about ensuring that your sales process is as efficient as possible.

Share this article

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s,

NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
Connect with us on Social
Company
Features
Other Products
Industries

    For sales-queries, contact us at:
    Resources
    Integration
    Follow NeoDove for more updates
    Follow Us
    Copyright © 2022 NeoDove Technologies Pvt Ltd. All rights reserved.
    About Neodove
    [users]
    Related searches
    CRM Tool l CRM Software l Telecalling CRM l Telecaller CRM l Mobile CRM | Telecalling CRM Software l Telecalling CRM Tool l Dialer CRM l Customer engagement tool l Customer engagement software l Telecalling Software l Call Management CRM l Call center Software l Call Management Tool l Call center Tool l Call Management Software l Contact center software l Contact center tool l Lead Management tool l Lead Management Software l Lead Management l Dialer l Autodialer l Dialer software l Dialer tool l Outbound Calling l Outbound calling Strategy l Outbound call solution l Outbound call software l Telecalling tips l Telcalling strategy l Telemarketing l Team Management software l IVR l VoIP l Cloud Telephony
    Most popluar on NeoDove
    Gentle Reminder Email | Telecalling Scripts | Telecaller Skills | How to Convince Customers | Sales Quota | Telecalling Team | Lead Generation | Automated Calling | Telecalling Scripts
    Features
    Autodialer | Lead Management | Customer Engagement | Team Management | Reporting | Integration | WhatsApp API
    Industries
    Real Estate | Finance | Automobile | Education | Healthcare | Startup | SMBs
    Integrations
    Google Sheet | Indiamart | Trade India | Justdial | Sulekha | Facebook | 99 Acres | Magic bricks | Housing | Hubspot | Homeline | Sarv | Wix
    About NeoDove
    NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
    It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more.
    Here’s a list of what you can do with NeoDove:
    • Create and prioritize campaigns. Add leads. Assign users.
    • Create customizable customer details forms and message templates. Add attachments.
    • Get complete lead history. Make calls through auto dialer. 
    • Send instant WhatsApp, email and SMS without saving customer details manually.
    • Set follow-ups and never miss a single lead.
    • Prioritize leads and assign tasks to other members.
    • Get sales pipeline overview and call reports.
    • Track and manage team performance.
    • Get both direct and custom integrations. Capture all the leads in one place.
    • Access the Marketplace for value-added services.
    NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements.

    Request Demo

    Support Form (#3)

      Request Demo

      By submitting this form, I give my consent to receive message/email/whatsapp and updates to my number or email address