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GLOSSARY ATT – Average Talk Time

ATT – Average Talk Time

What does ATT mean?

ATT stands for the average talk time of an agent. It’s the amount of time he/she spends on handling prospect/customer calls. It could be to pitch a product/service or to resolve their queries.

What is a good ATT and how it is calculated?

 ATT is calculated using this formula –

Total talk time + total hold time + total after call tasks

Total number of calls

According to Call Center Magazine, a good Average Hold Time is 6 minutes 10 seconds.

Please note that AHT i.e Average hold time is not as same as average talk time.

ATT doesn’t include time spent on hold.

Related Sales Terms

Sales calls

The most important part of a sales call is the presentation of the products or services being sold.

Sales automation

Sales automation is a way to automate the sales process for your business so that you can focus on what matters most—growing your business.

Sales acceleration

Sales acceleration is about ensuring that your sales process is as efficient as possible.

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    NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
    It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more.
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