Using performance reports, businesses can identify and understand potential growth opportunities within their company and the overall business performance. Also, these reports help businesses to formulate strategies for achieving their goals and objectives.
Tracking an employee’s performance allows you to gain insights into where they are doing well, where they can stretch, and where they are not strong yet.
The admin or the team lead can access the past reports of their team members to improve the team’s performance.
You can analyze the call duration, agent talk time, break time, and other activities in the report.
These reports help you to make better-informed decisions and improve your overall sales performance.