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Did you know by making just a few more call attempts, sales reps can increase the conversion rate by 70%?
Many call centers have embraced certain tools that optimize operations to ensure sales success. The dialer is an impressive device that automates your entire outbound dialing procedure.
It is among the most valuable tools in the industry. So, it is crucial to choose one with the most effective and desired features to ensure value is added to your business.
In this article, we will examine the top 8 auto dialer features to look for to enhance your business value.
An auto dialer, or automated dialer, is an outbound voice command software that helps automatically dial a set of contacts.
Depending on the call flow, you can play a welcome message, request an IVR input, and do other things. Based on current conditions, each call may be assigned to different agents.
Auto dialers are a very helpful tool to help your business make call management as efficient as possible. Here is a list of the top 8 features of auto dialers you should know:
The auto dialer you choose for your contact center analyzes real-time operating performance. It should be able to convey the data intuitively. Metrics like the total number of calls, average time, and agent waiting time will identify the company’s strengths and limitations. Users should also filter the data easily and search specific aspects of the data.
Call centers should also be able to set their dialer to give out thorough reports regularly. These in-depth records demonstrate which campaign tactics are effective and could be tweaked. Dialer reports should be customizable to highlight only the most important information for your contact center.
The cloud-based auto dialer software allows for real-time call monitoring and records every outgoing call. They record the calls in high-definition audio and save the files to the cloud.
The auto dialer reviews recorded discussions between agents and consumers. This functionality assists managers in evaluating agent performance and identifying agent inefficiencies. The feature aids call centers in resolving consumer complaints and adhering to regulatory regulations.
The practice of directing incoming callers to the most relevant agents is known as streamlined routing. Customers nowadays expect prompt, well-informed responses. As such, customers are more likely to spend their money elsewhere after diverting or waiting in line for too long.
Thus, contact centers must choose a provider who provides a dialer capable of establishing an Interactive Voice Response system (IVR). The IVR, being the customer’s first line of interaction, sets the tone for the entire encounter.
The most effective dialers should integrate with a broad range of CRMs. The smooth integration eliminates the burden of frequently moving between platforms, minimizing idle time and human mistakes.
With CRM integration, contact centers can prioritize and re-evaluate leads in real-time.
Power dialers and predictive dialers both assist call centers in increasing agent productivity and decreasing downtime. They do this by shortening the time between two successive outbound calls.
Power dialers minimize downtime by making outgoing calls when an agent is open to handling the next call. Similarly, predictive dialers increase agent efficiency by dialing many phones at once. They continue to phone the numbers before the agents finish the current calls.
Based on initiatives and the size of the contact base, a manager can scale cloud-based auto dialers.
The auto dialer features an interactive dashboard that allows managers to monitor and assess outbound campaigns constantly. The dynamic dashboard allows the manager to keep track of numerous activities and evaluate performance based on data and statistics.
The cloud-hosted auto dialer system helps users import contact information from databases or files by providing a contact list uploader. Using the auto dialer software’s contact list management tools, users can better manage existing clients and generate leads.
Sometimes, agents cannot connect with a consumer on the first attempt. To complete the telemarketing activity, they must contact the customer or lead again.
Agents can reconnect with clients by scheduling call-backs with cloud-hosted auto dialers. The call-back scheduling tool assists contact centers in increasing client connections and enhancing telemarketing efforts.
Also Read: Best Mobile CRM App In 2022
Let’s take a look at the three most used types of auto dialers:
Preview dialers, like manual dialers, allow agents to initiate an outbound call or skip select phone numbers. This sort of auto dialer feature allows agents to evaluate important client information before making an outgoing contact. On-demand access to critical consumer data enables agents to plan outbound calling processes and customize client interactions.
Many call centers now employ preview dialers to launch narrow outbound marketing campaigns. This makes the outbound calling process more result-oriented. Thus, preview dialers make it even easier for agents to manage difficult customer incidents.
After an agent has finished their call, power dialers dial the following numbers sequentially. The agent must declare their availability in this situation, and the dialer will immediately place the call. This enables the agent to make uninterrupted calls without manually choosing or dialing numbers.
For example, if a number is busy, unsupervised, or disconnected, it dials the number below automatically.
The predictive dialer makes several outbound calls at the same time. When the consumer answers the phone, the call is routed to the next available agent.
The main difference between a predictive dialer and a traditional dialer is that it considers several criteria to anticipate when the next agent will be available. It assesses the time each agent would take to answer a call, the possibility of a client answering the call, and so on. Thus, it dynamically schedules calls.
Related: Top 5 Auto Dialer Software
Auto-dialers can help you achieve your goals in various ways. Moreover, this holds true regardless of the size of your organization, the type of audience you’re targeting, or the type of calls you’re making.
Here you must have learned how auto dialers can really revamp the processes in your contact center. A smart auto dialer like NeoDove may be just what your business needs.
Neodove’s dialer dramatically improves the performance of your contact center. Our dialer improves operational procedures by fully automating the dialing process and integrating with a wide range of CRMs. This allows agents to be more productive throughout the day.
So, what are you waiting for? Choose NeoDove as your auto dialer today!
Auto dialers allow for a set of contacts to be dialed automatically. Thus, eliminating the need for manual dialing completely. After the number is dialed, auto dialers are able to categorize the call based on if it’s answered by a person, an answering machine or if the line is busy.
Some of the most important features of an auto dialer include:
Auto dialers can help you achieve your goals, regardless of the size of your organization, the type of audience you’re targeting, or the type of calls you’re making.
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