Did you know it takes 18 dials by a call center agent to connect with a potential buyer? In such
Do you want your business to be more efficient?
Then speed dialers can be a great asset for your business. Let us tell you why.
In this article, we will examine them in greater detail and learn more about some popular speed dialer apps.
What is Speed Dialer?
A speed dialer refers to a type of dialing technology that allows you to call phone numbers easily. With the help of speed dialing, you can call different numbers quickly with minimal effort.
It’s a handy tool that lets you organize and have quick and easy access to frequently called numbers. It is also commonly used in call centers to monitor the current status of operations.
Furthermore, it also provides useful tools for telecalling professionals that help make their work easier.
How Do Speed Dialers Work?
The main advantage of a speed dialer app is that it allows you to make outgoing calls much faster.
Speed dialers use a specific routing algorithm to prioritize calls based on various things. For example, caller location, number of unanswered calls, or even time of day.
Moreover, since the numbers are all stored beforehand, the risk of misdialing is eliminated. Remember that misdialed outbound calls can have a bad effect on your business’ professional image.
The system used can also alert agents when they are going to exceed their predefined break time/daily talk time.
More recently, speed dialer technology has even been adapted to suit modern communication systems like VoIP phone service. As such, this development enables you to use your own phone device to speed dial numbers anytime.
Benefits of a Speed Dialer
Speed dialers benefit any business in multiple ways. They help reduce agent idle time, increase ROI, and even boost call volume.
It’s such a valuable resource as it helps businesses streamline their outbound call process. Alongside this, it also reduces the constant need to search, dial as well as record any information.
Furthermore, certain speed dialers have highly advanced software with additional features. These can help increase efficiency of any business. Some other key benefits of using a speed dialer include:
1. Increased Agent Productivity
Speed dialing software is especially helpful at creating an optimized and organized system for your business.
It enables your agents to spend less time on manual and repetitive tasks. Tasks like searching for information about contacts, recording important information and dialing phone numbers can be carried out more efficiently.
As a result, your agents are able to spend more time on more important matters – sales and helping customers.
2. Improved Customer Experience
Using a speed dialer has a very positive impact on your customer experience. The less time your customers are kept waiting for a live agent to be connected, the better.
In fact, speed dialer technology ensures that your customer wait time is reduced. It does this by ensuring calls are transferred to idle agents.
This practice has been proven to greatly increase customer satisfaction.
3. Streamlines Your Platform Experience
A speed dialer allows you to display all the information needed by your agents in one centralized place. Not only this, but it also makes it much easier to access said info and is relatively easy-to-use.
With a simplified platform, your agents as well as key decision-makers get a more seamless experience.
Moreover, important information like insights, phone numbers and contact information is all kept in one dashboard.
How to Choose Your Speed Dialer App
When selecting a speed dialer for your business, it’s important to do your research.
Speed dialers come equipped with various features that can overall better your agents’ experience using them. Moreover, based on which dialer app you choose, you’re likely to get a whole different set of benefits.
Here are some key features to look for when choosing a speed dialer for your organization:
An easy-to-use platform
Ideally, you should look for a speed dialer app that delivers information all in one secure cloud-based platform.
It is vital that this information is displayed on a simple yet intuitive dashboard. This ensures that your agent experience is very streamlined. Moreover, it should require minimum training to use effectively.
Manual as well as an automated dialer
Alongside automatic dialing, a good speed dialing app should also include a manual dialer.
An automated dialer proves beneficial as it maximizes agent performance. Furthermore, it also improves contact rates.
However, a manual dialer comes with its own set of benefits as well. It allows your agents to easily launch outbound calls while also keeping in mind compliance. Additionally, it provides your agents with proper control and flexibility.
It’s important to remember that certain speed dialing apps and software are illegal in areas due to not adhering to local law. You should not leave compliance up to chance.
When searching, look for a speed dialer app that simplifies risk management for your business. You can do this by taking into account federal as well as local guidelines.
A preview feature
This feature is especially helpful in aiding your agents to prepare for conversations with key contacts. Moreover, it provides them with all the customer’s necessary information before getting on a call with them.
As such, with these useful insights, your agents are able to curate a much better customer experience.
Overall, speed dialers have proven to be quite an effective business tool.
Speed dialer technology enables agents to automatically dial phone numbers from pre-selected contact lists. As such, they can be a very time-saving resource and quite useful for any business to have.
They increase your agent productivity by reducing their idle time and time wasted in manual dialing. Not only will your organization become more efficient, but it’ll also help boost your sales in the long term.
For all the above reasons, you should consider investing in a speed dialer of your own today.