We're Hiring
Technology:
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Job Title
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Full Stack Developer
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Company
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NeoDove Technologies Pvt. Ltd. by Vyapar
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Location
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Bengaluru
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Experience
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1-4 years
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Preferred Notice
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Immediately
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Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement efforts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We are looking for a Full Stack Developer SDE -I, who believes in execution, possesses a challenge-accepted nature, and loves to build great products.
As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. Someone who can help us in co-creating product vision and roadmap along with Product Managers. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
Strong understanding of Core JavaScript, HTML, CSS and Relational Database is critical for the role.
Key Responsibilities:
- Translate designs and wireframes into high quality code.
- Design, build, and maintain high performance, reusable, and reliable APIs.
- Ensure the best possible performance, quality, and responsiveness of the APIs.
- Maintaining the AWS infrastructure, security, performance and up-time.
- Identify and correct bottlenecks and fix bugs.
- Help maintain code quality, organisation, and automatization.
- Helping the team members and guiding them for the right design and impl.
Desired Skills And Requirements
- JavaScript and NodeJs.
- HTML, CSS, and JQuery.
- Database – MongoDB, MySql.
- Data Structures, Algorithms, Design Patterns.
- Strong Problem-solving skills. Mention.
- Strong Problem-solving skills. Mention.
- Familiarity with Continuous Integration tools.
Good to have
- Knowledge of AWS Service
- Experience in handling server side infrastructure.
- Strong knowledge of design patterns.
- A knack for benchmarking and optimization.
Experience
- 1 to 4 years of experience in application development roles in Javascript as a full stack developer.
- Must have 2 years of experience in node.js
- Should have 1 years of experience in React JS / Angular JS.
- Should have 1 years of experience in MongoDB and MySQL.
- Product Company background is a plus.
- Startup experience is also a plus.
Qualification
- Education : A full-time B.E/ B.Tech Degree from a recognized university.
Job Title | Flutter Developer |
Company | NeoDove Technologies Pvt. Ltd. by Vyapar |
Location | Bengaluru/Jaipur |
Experience | 1-3 years |
Preferred Notice | Immediately |
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement eorts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We’re looking for Flutter developers having a total 3+years of experience, with a minimum two years experience in Flutter development.
The profile demands passion for Flutter app development and community spirit. This is an exciting opportunity for Flutter app development enthusiasts who believe that code is poetry. Experience with an understanding of the entire application development process, including design, development, and deployment is preferred.
If you’re also familiar with Agile methodologies, we’d like to meet you. You’ll be joining a highly motivated team. As a team, we emphasise a lot on the design, scalability and reusability of the products we’ll build.
Key Responsibilities
- Design and Build highly scalable apps using Flutter.
- Manage API integration with Restful APIs.
- Translate and Build the designs and Wireframes into high-quality responsive UI code.
- Deploy product updates, fixes and related processes as required.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximise development eciency.
Skills
- Must have a minimum of 2 years of experience in Flutter Development.
- Deep understanding of Android and Flutter.
- Experience in Javascript/ NodeJS is a plus.
- Mobile app architecture design and optimization.
- Knowledge About firebase.
- Experience with version control tools like Git/Bitbucket.
- Experience working in an agile development process.
- Excellent communication and teamwork skills.
Sales:
Job Title | Inside Sales Manager (ISM) |
Company | NeoDove Technologies Pvt. Ltd. by Vyapar |
Location (on-site) | Bengaluru/Jaipur |
Experience | Min 2.5 yrs with SaaS Industry |
Preferred Notice | Immediately |
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement eorts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We are looking for a passionate, energetic person and self driven Inside Sales Manager with experience in new customer acquisition, retention, businesses and growth for NeoDove (SaaS Startup). It will involve you positioning our product to businesses looking to improve their eciency.
Key Responsibilities:
- Responsible for managing the New Customer Acquisition.
- Responsible for generating new revenue.
- Getting new sales opportunities through outbound reach,
- Managing prospective customers at all stages of the sales cycle.
- Prepare and present powerful, persuasive sales presentations online.
- Understand customer pain points, requirements and correlate NeoDove solutions,
- Research accounts, identify key players and generate interest via cold emails, LinkedIn, skype chats or calls.
- Execute planned sales activities and develop a target list of high potential new customers.
- Forecast closures accurately (weekly, monthly, and quarterly).
- Coordinate with Customer Success Team (CST) to analyse and communicate with the customers on overall
performance and execution of action plans.
- Implementation and execution of systems and handholding of the customer’s team to train them.
- Open to feedback.
Skills
- Proven Inside sales experience, preferably at SaaS start-up.
- Individual Contributor and Team Player.
- Track – record of over achieving the target allotted.
- Exceptional verbal and written communication skills.
- Proficient with LinkedIn, CRM tools and other sales tools will be an added advantage.
- Proficient with corporate productivity and web presentation tools.
- Ability to multitask, prioritise and manage time eectively.
Qualification:
- Any Bachelor’s degree preferred or Equivalent sales experience.
- 2.5 years of minimum sales experience.
Job Title | Sales Development Representative – I |
Company | NeoDove Technologies Pvt. Ltd. by Vyapar |
Location (on-site) | Bengaluru/Jaipur |
Experience | 6 months to 2 year |
Preferred Notice | Immediately |
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement eorts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We’re looking for a highly motivated, proactive and enthusiastic candidate to work with our young and dynamic Business Development team.
- The SDR will be responsible for generating new business for NeoDove.
- The SDR should ensure that process KPIs are monitored and adhered to by sharing daily reports.
- The role expects candidates to be hands-on in giving software product demos over the web and to lead the team from the front.
Key Responsibilities:
- Responsible for telephone-based lead generation to drive sales ready leads.
- Generate new small and medium enterprise business opportunities by generating outbound leads and interests through emails, calls, LinkedIn, and other social media platforms and tools.
- Set up meetings or calls between (prospective) customers and the sales team
- Responsible for managing the New Customer Acquisition.
- Responsible for generating new revenue.
- Prepare and present powerful, persuasive sales presentations online.
- Collaborate with the Customer Success Team and Marketing dept. on campaigns to assist with nurturing the existing lead database.
- Build a strategy for a business development action plan. Perform other duties as assigned.
- Research competition to identify threats and opportunities.
- Undertake knowledge management by collecting and collating information available under each vertical. This would also include creating and updating program strategy documents and decks.
- Support the team in coordinating the proposal development process with the internal team.
Skills:
- Good Knowledge and experience in business development, preferably at SaaS start-up.
- Should be Tech Savvy – loves software, tech and is excited to learn about software and various tools etc.
- Sound understanding of market research and data analysis.
- Experience with a CRM solution, Marketing automation systems and experience with various lead vendor technologies.
- Solid verbal, written, presentation, and interpersonal communication skills
- Excellent command over MS Oce applications, especially MS Word, MS Excel, and MS PowerPoint.
- Bachelor’s/Master’s degree from a reputed graduate school.
| Job Title | Intern – Sales |
Company | NeoDove Technologies Pvt. Ltd. by Vyapar |
Location (on-site) | Bengaluru/Jaipur |
Experience | 3 to 6 months |
Preferred Notice | Immediately |
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement eorts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We’re looking for a highly motivated, proactive and enthusiastic candidate to work with our young and dynamic Inside sales team.
- The Sales Intern will be responsible for generating new business for NeoDove.
- The Sales Intern should ensure that process KPIs are monitored and adhered to by sharing daily reports.
- The role expects candidates to be hands-on in giving software product demos over the web and to lead the team from the front.
Key Responsibilities:
- Responsible for telephone-based lead generation to drive sales ready leads.
- Generate new small and medium enterprise business opportunities by generating outbound leads and interests through emails, calls, LinkedIn, and other social media platforms and tools.
- Set up meetings or calls between (prospective) customers and the sales team
- Build a strategy for a business development action plan. Perform other duties as assigned.
- Support the team in coordinating the proposal development process with the internal team.
Skills:
- Good Knowledge and experience in business development, preferably at SaaS start-up.
- Should be Tech Savvy – loves software, tech and is excited to learn about software and various tools etc.
- Knowledge with a CRM solution, Marketing automation systems and experience with various lead vendor technologies.
- Solid verbal, written, presentation, and interpersonal communication skills
- Excellent command over MS Oce applications, especially MS Word, MS Excel, and MS PowerPoint.
- Bachelor’s/Master’s degree from a reputed school.
| Job Title |
Team Lead- Sales Development Representatives (SDR)
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Company
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NeoDove Technologies Pvt. Ltd. acquired by Vyapar
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Location (on-site)
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Bengaluru
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Experience
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2 to 3 years
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|
Preferred Notice
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Immediately
|
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement efforts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
Our ideal candidate is an ambitious, energetic, self-motivated team player with high social intelligence. Lead a team of SDRs that are responsible for delivering qualified leads to the sales team. The SDR team lead will sit with the SDR team, be very organised, accountable for the team’s success and take responsibility for the team’s ongoing coaching and training.
Team Lead will align SDR goals and activities with our go to market plans to ensure the company achieves growth goals.
Key Responsibilities:
- Lead generation and qualification with good quality of demos and leads.
- Recruit, hire, onboard, train, and manage SDRs – grow the team
- Motivate SDRs to exceed goals through coaching and mentoring and upskill them on a regular basis
- Managing, tracking, and reporting on all activities and results using CRM and managing the day-to-day activities of SDRs.
- Meeting or exceeding SDR sourced Sales Accepted Opportunity (SAO) or Sales Qualified Lead (SQL) volume targets.
- To check and maintain daily calling figures and quality for SDRs.
- Generating appointments/demos through proactive outbound prospecting.
- Create and follow the process for desired result.
- Conducts one-on-one meetings and group sales discussion with the SDR team.
- Responsible for tracking customer information, forecasts, and reports.
- Reporting to be done on a daily, weekly or monthly level as decided by the manager
- Must have done end to end sales.
- Experience of selling software as a service is a plus.
- 2 to 3 years experience as team lead in an Inside Sales Development or Inside Sales role, preferably at B2B SaaS start-up.
- Enthusiasm to learn new sales skills and techniques. Strong enthusiasm to achieve revenue targets.
- Self-motivation and ability to multi-task and work independently or within a team.
- Experience in utilising and managing CRM tools and MS office applications
- Passion for training, motivating and coaching in a fast-growth environment.
- Superior written and verbal communication skills.
- Excellent time management and organisation skills.
- Strong problem solving skills and strong analytical skillsBachelor’s/Master’s degree from a reputed graduate school.
HR
Job Title | HR Executive |
Company | NeoDove Technologies Pvt. Ltd. by Vyapar |
Location | Bangalore (On site) |
Experience | 1 to 1.5 year |
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement eorts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We are looking for an HR Executive for the Bangalore location (on-site). The major responsibilities of an HR Executiveisthe recruitmentprocessandadminrelatedtask.Handlingbasicocetasks,suchasfiling,delivering mail, answering emails and phone calls, and data entry. Completing onboarding process, joining formalities, opening salary accounts, sim card allotments.
Key Responsibilities:
- The Recruitment and Hiring process. (Talent Acquisition.)
- Preparing Job Description as per requirement.
- Receiving and reviewing applications, managing interviews, and assignments and scheduling their interviews with respective people.
- Posting Job alerts on dierent Job Portals.
- Recruit and Onboard new hires Conduct performance management and provide feedback
- HR Admin related task, vendor management.
- Host events for the employees to keep the workplace fun and engaging.
- Sourcing Profiles from dierent Job Portals, and building connections on LinkedIn.
- Coordinating with dierent consultancies and placement agencies.
- Ensure the department is adhering to company policies and regulations.
- Manage your daily and weekly activities.
- Employee engagement activities.
Requirement and Skills:
- Excellent Recruitment skills and work experience.
- Amazing management and organising skills.
- Excellent communication and problem solving skills
- Excellent ability to create a comfortable and healthy work environment for employees
- Employee Engagement Skills
- Are available for duration of 6 months Internship
- Any Bachelor’s degree and MBA (HR & Marketing)/PGDM preferred.
Job Title | HR Intern |
Company | NeoDove Technologies Pvt. Ltd. by Vyapar |
Location | Jaipur (On site) |
Experience | 6 months |
Preferred Notice | Immediately |
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement eorts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We are hiring for an HR Intern to join our Human Resources Department and perform various administrative tasks and HR’s daily activities.
Work on talent acquisition process and all relevant recruitment activities, including sourcing, screening, and interviewing candidates with line manager and manage all recruitment administrative activities and candidate care (response, queries, updating, engagement, scheduling, and coordination).
If you’re interested in kickstarting your career in HR and getting a closer look at how our company approaches payroll, recruiting and employee development.
Key Responsibilities:
- The Recruitment and Hiring process. (Talent Acquisition.)
- Employee engagement activities.
- Sourcing Profiles from dierent Job Portals, and building connections on LinkedIn.
- Posting Job alerts on dierent Job Portals.
- Receiving and reviewing applications, managing interviews, and assignments and scheduling their interviews with respective people.
- Coordinating with dierent consultancies and placement agencies.
- Ensure the department is adhering to company policies and regulations. Requirement
- Excellent communication and leadership skills
- Problem-solving ability
- Excellent ability to create a comfortable and healthy work environment for employees
- Employee Engagement Skills
- Are available for duration of 6 months Internship
- Any Bachelor’s degree and MBA (HR & Marketing)/PGDM preferred.
Marketing
| Job Title |
Content Writer
|
| Department |
Marketing
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Company
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NeoDove Technologies Pvt. Ltd. acquired by Vyapar
|
|
Experience
|
2- 3 years
|
|
Employment Type
|
Permanent
|
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement efforts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We are seeking an experienced, energetic and highly-creative Content writer to help us keep growing. To develop content that accurately reflects company ideals, content writers often research the material they need to write each article or product description.
The primary responsibility of the content writer would be to write content for websites, blog articles, case studies, emails, social media copies, SEO articles, PR content, ad copies, and other content required to assist the sales and marketing activities. An effective writer works independently and consistently meets deadlines.
Key Responsibilities:
- Research via multiple channels to write content on various topics
- Ensure that all the content is verified and proofread
- Understand our products thoroughly and study our competitors to draft content that is highly effective
- Create and maintain content calendars with the help of the inputs provided by the marketing managers
- Write content that adheres to the SEO requirements by ensuring the right implementation of keywords and other important parameters
- Understand the context behind each content piece and draft them accordingly
- Make the necessary updates and optimization to older content pieces to ensure compatibility with the SEO strategy and to ensure that the information is up to date
- Coordinate with freelancers and/or external content writing agencies by assigning, reviewing and approving their content
- Take complete ownership of the content and video calendars. Create content and coordinate with relevant stakeholders to ensure timely execution.
- Proven experience of writing various types of marketing content (Technical and Non-Technical writing)
- Good understanding of CRMs and other similar products
- Experience in writing various forms of content like social media, blog articles, guest posts, YouTube descriptions, etc.
- Good with technical writing skills.
- Prior experience of writing content for technology or SaaS product-based organizations
- Excellent written and verbal communication
- Able to work Independently or as an active member of a team.
Any Bachelor’s degree (Preferred with English Literature and Marketing)
Customer Success Team
Profile | Customer Success |
Company | NeoDove Technologies Pvt. Ltd. by Vyapar |
Location | Jaipur/ Bangalore |
Experience | 1-3 Years |
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement eorts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We are looking for people who can take the ownership of the Customer success team and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers.
The primary role of Customer Success would be to evaluate how customers utilise our product and identify areas for improvement for maximising retention. As CST, you will have to take the lead in maintaining relationships with the existing customers where your role is not limited to just training the customer’s team but also providing actionable insights to the customer.
Key Responsibilities
- Facilitating the successful onboarding of new customers
- Assessing customer requirements, solving problems, anticipating future needs, and generally serving as the customers’ voice within NeoDove
- Establish clear retention goals and process milestones for the customer and employees to work on.
- Increasing customers LTV and reducing churn
- Achieving annual renewal and upselling revenue targets
- Create and cultivate deep and meaningful relationships with our customers and build their loyalty towards NeoDove, by continuously displaying the value proposition and benefits of NeoDove.
- Get their feedback and represent their voice within the relevant decision junctions to improve our products.
- Assist in creating training courses and educational materials for other members of the department.
- Implementation and execution of systems and handholding of customer’s team to train them and improve onboarding process
- Work diligently towards improving all aspects of the customer experience with NeoDove.
- Handle and resolve customer requests and complaints
- Ensuring that any problem or concerns is resolved in minimum time possible
- Analyse and communicate with customers in overall performance and execution of action plans.
- Use your analytical skills to provide expert advice and data-driven recommendations to generate growthmopportunities for our clients.
- Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.
Skills
- B .tech (CS, IT, EC), B.CA Degree or equivalent work experience in the software industry.
- Strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications, etc.
- Excellent product and process knowledge.
- You have a strong interest in new technologies, data, apps, and/or a great understanding of the mobile app industry.
- Must have had hands on working knowledge of Implementation experience with the business applications.
- Excellent written & verbal communication skills.
- Demonstrate leadership qualities, excellent listening, negotiation, communication, presentation, and interpersonal skills.
Job Title | Customer Support |
Company | NeoDove Technologies Pvt. Ltd. by Vyapar |
Location | Jaipur/ Bangalore |
Experience | 1-2 Years |
Know Us:
Are you looking to upscale your career and skills at a place where growth is valued greatly? Do you wish to work at a place where you are more than just an employee?
You’ve come to the right place!
Our goal at NeoDove is to create an environment where rockstars (like you) can be the best they can be!
What is NeoDove?
NeoDove is a telecalling CRM and sales engagement platform that helps businesses drive better results from their sales, marketing and customer engagement eorts.
In May 2022, we became a part of Vyapar, India’s top GST billing, inventory and accounting software platform for small and medium businesses. Vyapar recently raised 30 Mn on Jan 22 led by West Bridge Capital.
Together as one team, we are building more holistic business solutions to help SMEs not just grow, but to help them grow better and smarter.
Become a part of our team and watch not only yourself but also millions of SMEs grow!
Know us better:
We are consistently growing as a business, as a team, and as individuals. At NeoDove, we promise you an environment that brings out the best in you and helps you grow. Your ideas and feedback are always welcomed.
Position Overview:
We are looking for people who can take ownership of the Customer Support department and who love the job of making customers happy, who love making customers successful, an entrepreneurial spirit and passion for customer satisfaction and who can understand the pain of customers.
The Role is to deliver high quality support to technical and non-technical users of NeoDove through email, phone, Google Meet and documentation.
Key Responsibilities
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using NeoDove Product.
- Help in keeping customers extremely satisfied and thereby contributing to customer retention.
- Ask customers targeted questions to quickly understand the root of the problem.
- Resolving all customer issues in a time bound manner. Comply with the SLA for issue resolution.
- Onboarding new customers: Providing Admin and User training e.t.c (over web).
- Talk clients through a series of actions, either via phone, email or chat, google meet until they’ve solved a technical issue.
- Work closely with customer success and technical teams to enhance the quality of existing products.
- Manage and monitor customers’ expectations.
- Present your analysis and recommendations to the client and provide diligent support to answer any questions they could have regarding NeoDove.
Skills
- B .tech Degree or equivalent work experience in the software industry.
- 1-2 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications, etc.
- Customer support experience – supporting web based software platforms SaaS
- Excellent product and process knowledge.
- Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures.
- Fair knowledge of API, Webhooks, Connectors.
- Good to have understanding of at least one of the programming languages (PHP, Java, Python).
- Operational support experience – ability to capture the user environment during troubleshooting & work towards speedy and accurate resolutions for client issues.
- Excellent problem-solving, strong written & verbal communication and documentation skills
- Obsessed with customer support and delighting the customers.
Not finding a suitable opening ? Send us your resume at hr@neodove.com with the position that you’re looking for. In future, whenever we have an opening, we will get back to you.
