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What is VoIP?
Voice Over Internet Protocol (VoIP) is defined as a type of communication technology that allows you to place calls over the internet, instead of regular phone lines.
Best CRM Software for NGO l NeoDove
5/5
“Each and every requirement related to CRM and dialer gets fulfilled through this software.”

Durwang Sawant, SwitchMyLoan

Features to optimize calling
Key ingredients to boost your sales – all in a single, unified dialer system!

Advanced Call Management

Prioritize, hold or block incoming calls with advanced call management. Effortlessly reduce customer frustration, improve VoIP call quality and maximize the impact of your calls.

Call Routing

Ensure efficient and systematic routing of incoming calls. Route inbound calls to the correct agents based on type of customer, purpose of call, agent performance, issue ownership and available agents.

CRM Integration

Boost productivity by integrating CRM with your VoIP phone system. Create an integrated workflow, facilitate better communication and improve customer retention rates.

Call Analytics

Record and analyze call data in real time and completely transform your business. Track call session metrics, monitor agent performance and optimize team productivity.

Advanced Call Management

Prioritize, hold or block incoming calls with advanced call management. Effortlessly reduce customer frustration, improve VoIP call quality and maximize the impact of your calls.

Call Routing

Ensure efficient and systematic routing of incoming calls. Route inbound calls to the correct agents based on type of customer, purpose of call, agent performance, issue ownership and available agents.

CRM Integration

Boost productivity by integrating CRM with your VoIP phone system. Create an integrated workflow, facilitate better communication and improve customer retention rates.

Call Analytics

Record and analyze call data in real time and completely transform your business. Track call session metrics, monitor agent performance and optimize team productivity.
Benefits
The Perks of using VoIP

Cost-effectiveness

Seize every cost-saving opportunity and minimize directa and indirect expenses with a VoIP phone system.

Accessibility

Make calls from anywhere in the world and boost business flexibility by equipping employees with remote accessibility.

Portability

Enjoy complete portability with a VoIP phone system and use the same phone number from various locations.

Cost-effectiveness

Seize every cost-saving opportunity and minimize directa and indirect expenses with a VoIP phone system.

Accessibility

Make calls from anywhere in the world and boost business flexibility by equipping employees with remote accessibility.

Portability

Enjoy complete portability with a VoIP phone system and use the same phone number from various locations.
Use Cases
Who can use VoIP?

Internal Communication

Streamline your communication needs with VoIP and combine all your tools for messaging web conferencing and voice calling within one unified solution.

Sales Communication

Enable your sales agents to effectively connect with potential customers, record lead information and promote your products and services.

Customer Service

With VoIP, effectively route calls, improve customer satisfaction with constant customer support and boost resolution rates.

Internal Communication

Streamline your communication needs with VoIP and combine all your tools for messaging web conferencing and voice calling within one unified solution.

Sales Communication

Enable your sales agents to effectively connect with potential customers, record lead information and promote your products and services.

Customer Service

With VoIP, effectively route calls, improve customer satisfaction with constant customer support and boost resolution rates.
Save up to 40% on local calls by switching to VoIP phone service!
With a SIM-based dialer, you can scale your volume of outbound calls and connect rates up to 300%!
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Why NeoDove
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Security
There is no risk to your data!

AWS Encrypted

Secure Cloud-based

No Backup Required

No Data Sharing

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    FAQs
    Through Voice over Internet Protocol (VoIP) technology, you can make voice calls using a broadband internet connection instead of regular telephone lines. With VoIP, you can effectively transmit voice as well as multimedia content.
    Primarily VoIP offers certain additional features that you may not have when using a traditional phone system. For example, call routing, advanced call management, CRM integration, etc. You can also avoid paying for a traditional phone line as well as a broadband connection with VoIP.
    First and foremost, you will need a high-speed broadband connection. You can get this using a modem or a local area network. In addition to this, you’ll need a computer, adaptor or VoIP phone.
    Yes, definitely!
    In some cases, yes! There are plenty of free VoIP-based applications you can use. To make and receive calls, and even for video calls.
    Not necessarily. As long as your VoIP phone system has a strong internet connection, you can make calls even without use of Wi-Fi.
    Yes, you can!
    NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
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      About NeoDove
      NeoDove is a complete telecalling CRM that helps small and medium businesses achieve higher revenue growth by enhancing the productivity of their telecalling team.
      It comes with carefully-designed features like an autodialer, a comprehensive lead management system, instant-multichannel engagement, real-time performance analytics, thousands of integrations, a marketplace for IVR, SMS automation, and so much more.
      Here’s a list of what you can do with NeoDove:
      • Create and prioritize campaigns. Add leads. Assign users.
      • Create customizable customer details forms and message templates. Add attachments.
      • Get complete lead history. Make calls through auto dialer. 
      • Send instant WhatsApp, email and SMS without saving customer details manually.
      • Set follow-ups and never miss a single lead.
      • Prioritize leads and assign tasks to other members.
      • Get sales pipeline overview and call reports.
      • Track and manage team performance.
      • Get both direct and custom integrations. Capture all the leads in one place.
      • Access the Marketplace for value-added services.
      NeoDove brings its users a customizable, safe, and secure platform for all their telecalling requirements.

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