Telesales is the practice of directly selling products or services over the phone. Telesales can be inbound or outbound.

Telemarketing is the act of marketing goods or services over the phone. Telemarketers are employed by companies to contact potential customers with offers or to ask for feedback.

The act of contacting people to sell, collect information, market, remind, etc. via a phone call is called telecalling.

Top of the Funnel or TOFU is the first step in the buyer’s journey. At the top of the sales funnel are users who are researching a product or service. In this stage,