An Interactive Voice Response system, or IVR, is a computerized phone service that can be used by businesses for various purposes such as sales and customer service.

The first contact made to gain information or knowledge regarding a particular product or service is called an initial inquiry call.

Inside sales occurs within the office environment, i.e. the representatives do not meet with prospects and customers face-to-face.

Inbound Sales involves companies attracting or “pulling” interested prospects, and qualifying them to determine if they are a good fit for their product/service.

ISM stands for Inside Sales Manager. Their job is to oversee the day-to-day operations of a company’s Inside Sales Team. Their responsibilities include training inside sales employees, preparing forecasts, and overseeing the completion of set tasks by Inside Sales representatives.

Integration is the process of connecting your software to third-party applications to sync/share data seamlessly. As a result, you get a greater range of options and features to choose from.