Team Monitoring and Productivity
NeoDove enables you to actively monitor the functioning of your team members, allowing for timely interventions to enhance their productivity in an efficient manner. With NeoDove, not only will you be able to eliminate wasteful activities but will also be able to enhance the efficiency of your operations manifolds.
NeoDove allows you to capture and record data in multiple languages with a dynamic multilingual interface, allowing you the flexibility to expand your operations across multiple geographical locations in a hassle-free manner. It also empowers your agents to work with a language they are comfortable with. This also cuts off the slacking time to understand a language unfamiliar to them.
Allowing you the benefit of creating your own fields and questions, our customizable script feature enables you to get the entire information desired from your clients. So, now your team only has to focus on the script, eliminating the chance for the conversation to go haywire. With unlimited revision option, you can customize the script as and when required to understand what script is able to increase the business conversion rate.
NeoDove allows you access to a vast range of pre-populated templates to help choose and design the script that meets your business requirements and helps customers understand your business
With our unique predictive dialler, eliminate the time wasted and errors in manual dialling. The calls are automatically connected without the need for a manual dial.
Routing leads as per efficiency
Give a boost to your lead conversion efforts with the help of NeoDove’s proprietary algorithm allowing you to route the leads as per the efficiency, efficacy, and spare capacity of your team members.
Access to Team Insights
NeoDove allows you to have real-time access to key insights break time, login time, geotagging to keep a tab of your team members and plan your activities accordingly.
Send SMS and Whatsapp from the app
NeoDove allows you to send whatsapp and SMS directly from the app without the need for the user to manually add them in contacts. We understand the need for your employees to multi task and hence have a webportal of the App as well so that your employees can make the calls directly from the desktop instead of mobile and send quotations, invoices directly from the portal.
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Estimated Reading Time: 4 minutes Irrespective of the industry we talk about, today, the global market is facing tough competition, be it the healthcare, finance, real estate, consumer goods, information
Estimated Reading Time: 3 minutes The continuous spread of COVID-19 has upended the world. It disrupted workplaces and caused a disturbing uptick in the call volume of customer service centers.