When a telecaller is calling a customer, you are representing the company. Thus, having complete knowledge about the company is important.
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When a telecaller shows true empathy towards the customer, it makes the whole experience more authentic.
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This skill is especially important when dealing with confused or upset customers. A patient telecaller will leave a lasting good impression on customers.
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Politeness is the one of the most important telecalling skills that a telecaller must have. It will help to build rapport with customers in few seconds.
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In telecalling, it’s important for you to quickly think over responses and can answer clients clearly. In this way, minimum back and forth is needed between you and your customers.
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You have to be prompt and positive. As a telecaller, you’ll have to answer every question that a customer asks immediately.
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To be an effective problem solver, you should be able to reason in the moment. With more practice, a telecaller becomes able to act on their own ideas when needed.
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