When a telecaller is calling a customer, you are representing the company. Thus, having complete knowledge about the company is important.
When a telecaller shows true empathy towards the customer, it makes the whole experience more authentic.
This skill is especially important when dealing with confused or upset customers. A patient telecaller will leave a lasting good impression on customers.
Politeness is the one of the most important telecalling skills that a telecaller must have. It will help to build rapport with customers in few seconds.
In telecalling, it’s important for you to quickly think over responses and can answer clients clearly. In this way, minimum back and forth is needed between you and your customers.
You have to be prompt and positive. As a telecaller, you’ll have to answer every question that a customer asks immediately.
To be an effective problem solver, you should be able to reason in the moment. With more practice, a telecaller becomes able to act on their own ideas when needed.