5 Vital Elements for Telecalling Excellence

 1) Understand your      product

First and foremost, to create a great telecalling script, your agents should appropriately understand the product they are trying to sell.

2) Do your research

Research everything about your prospect. From what their company does, their job title, firmographics or any mutual connections. This helps your telecalling script sound more professional.

3) Value their time

Intelligently, request permission for their time. This translates into how professional your sales agent appears when putting their telecalling script into practice

Use your positioning statement and move to the solution or benefits. (What’s in it for them?) In your telecalling script, you must show your customer what they have to gain..

4) Product Value

5) Follow-up

Towards the end of your call, inquire about the appropriate time for a follow-up call.