8 FEATURES of CALL MANAGEMENT SYSTEAM
INTERACTIVE VOICE RESPONCE (IVR)
IVR reduces call wait times and ensures efficient call handling.
The system intelligently routes calls to the right department or agent, based on predefined rules or caller input
Call recording help businesses to record and review conversations for training purposes, quality assurance, or resolving disputes.
Advanced call analytics provide valuable insights into call volume, peak call hours, average call duration, and other key performance indicators
This feature converts voicemail messages into email format, allowing employees to access and respond to voicemails conveniently.
Businesses can monitor ongoing calls in real-time, enabling supervisors to ensure quality service and support to customers.
CRM software enables a comprehensive view of customer interactions. As such, call management software helps improve customer engagement and personalization.
Call queuing ensures that customers are informed about their position in the queue. As a result, minimizing frustration and enhancing the overall customer experience.