9 Ways to Optimize IVR experience
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Opt for a multi-functional/advanced IVR system
1.
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Focus on your customer’s prior interactions
2.
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Offer an option for a callback
3.
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Limit your IVR menu to five options
4.
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Provide regular updates on their queue position or estimated wait time
5.
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Focus on the right metrics
6.
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Keep every part of your customers’ journey in mind
7.
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Build your IVR menu around your customers
8.
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Measure and manage your IVR regularly
9.
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