9 Ways to Optimize IVR experience l NeoDove

9 Ways to Optimize IVR experience

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Opt for a multi-functional/advanced IVR system

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Focus on your customer’s prior interactions

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Offer an option for a callback

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Limit your IVR menu to five options

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Provide regular updates on their queue position or estimated wait time

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Focus on the right metrics

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Keep every part of your customers’ journey in mind

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Build your IVR menu around your customers

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Measure and manage your IVR regularly

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