Rapport Building

Rapport can be built by showing a personal interest in the customer.




An organized approach is the key to completing tasks efficiently and meeting customer needs effectively. In contrast, an overcrowded mental and physical environment will not lead to great results.

Emotional Intelligence


There are definitely going to be angry calls among the many calls you make or receive per day. As a telecaller, you must be mindful of your temper in situations like these and not react similarly.

Objection Handling


When you deal with objections effectively, you demonstrate your expertise. Not only this, but you also increase the chances of closing a sale. As you address objections, pay careful attention to what the others are asking and promptly resolve their concerns.