Customer Relationship Management can boost sales by up to 29% and increase conversion rates by 300%.

In modern business, CRM tools have become crucial to productive and organized sales operations. They allow you to streamline your workflow, maintain business relationships and effectively improve interdepartmental collaboration.

Not all CRM tools are the same. In fact, each  CRM comes with its own set of features and abilities. As such, it’s quite important that you make the right decision when choosing one for your business needs. 

In this article, we’ll learn more about the best CRM tools and how each of them can enhance your business.

Top 10 Best CRM Tools To Boost Your Business

CRM tools allow your business to optimize sales processes, track team performance and effectively manage customer relationships. As such, it’s very important for you to choose the right CRM tool that suits you the best.

Here is a list of the top 10 CRM tools that can boost your business:

1) NeoDove

NeoDove is one of India’s leading smart telecalling CRM platforms. It comes equipped with a range of features to help you better manage sales and customer engagement.

With NeoDove’s auto dialing and VoIP, you can greatly increase the efficiency of your calling process. It allows you to easily auto capture, track and manage your leads. Moreover, it also streamlines your workflow and ensures zero lead leakage. 

You can even connect and communicate with customers through multiple channels. Thus, boosting your customer engagement and response rates.

The platform allows you to track team performance and monitor sales KPIs in real time. Based on this, you can even generate reports and analyze your business performance. 

Overall, NeoDove allows you to make the most of a CRM platform all at a cost-effective price.

2) Zoho 

Zoho is a CRM platform that aims to help businesses improve their sales and increase leads generated. In addition to this, it also enables you to measure team performance. 

With AI and business intelligence features, it enables your workforce to operate remotely. It even allows you to easily carry out meetings and client presentations. Overall, Zoho is quite an easy to use platform.

However, its user support leaves much to be desired as standard support is only available on weekdays. Moreover, if you wish for additional support, you’ll have to pay additional fees for their Premium/ Enterprise plan.

Not only this, but some vital features like email notifications and webhooks are also restricted by daily limits.

3) Salesforce

Salesforce is one of the oldest and relatively known cloud-based CRM platforms. You can choose from a variety of CRM features, products and tools designed to grow your business.

Salesforce helps teams across your departments to stay organized. It has a central source of data to help your agents better serve customers. Furthermore, with effective algorithms and AI-powered tools, you can serve your customers deals at the optimum time.

Although seemingly ideal, to effectively use Salesforce integrations, large businesses may have to pay additional fees. Technical service is poor during non-business hours and the majority of Salesforce plans demand an annual commitment.

4) Freshdesk

Freshdesk acts as an online cloud-based CRM platform for businesses who want to enhance customer interactions. With smart automations, it provides help desk support and helps you complete processes faster. 

Freshdesk is a popular choice if you want to better manage your customers and boost customer engagement. It features multiple support channels and productivity hacks. It even has a mobile app version available for Android and iOS services.

However, Freshdesk does come with its own drawbacks. It does not have Instagram or SMS integration and is relatively difficult to configure. The features are also rather generic when compared with other alternative platforms. Moreover, it has a very limited and low-performing dashboard. 

5) LeadSquared

LeadSquared CRM is a modern SaaS platform that provides businesses with sales, marketing and automated onboarding solutions. It helps you capture, maintain and track your leads all from one place.

LeadSquared CRM helps you better communicate with your prospects and customers via different channels. It integrates sales and marketing processes all in one system. Thus, reducing time and money spent integrating systems. 

With LeadSquared, you can easily monitor and track all your team members’ activities. Although quite well-performing, its customer service and response time can be improved. 

Furthermore, it is a bit pricey as compared to other similar CRM platforms. Alongside this, its reporting section as well is a bit limited and can be difficult to manage. 

6) HubSpot

HubSpot is a platform known for offering a well-performing free CRM program. Its free version allows for an unlimited number of users alongside up to 1 million contacts. 

HubSpot acts as a great gateway platform into the world of CRM solutions. Through it, you can improve customer data organization as well as your sales processes.

Moreover, its interface is easy to navigate and there is a library of helpful learning guides. It even offers call recording and click-to-call features to help your team with customer management. 

In spite of the availability of HubSpot’s free CRM services, this can also be quite limiting. To access some of the platform’s most comprehensive marketing and sales features, you’ll indeed have to pay for them.

7) Oracle NetSuite CRM

NetSuite is a platform that features an integrated cloud business suite. It’s an enterprise-level tool that provides businesses across industries a central location to manage customers and business interactions.

NetSuite is a unified platform that enables you to easily manage all your customer-related activities. Additionally, it comes equipped with various tools for CRM, accounting, ERP and e-commerce. 

The platform allows you to support customer life cycles from lead generation to fulfillment and finally renewal. It handles all its in-house operations using native integrations.

However, in order to use the CRM, you will need an annual license for other NetSuite products. In addition to this, you’ll also have to pay a one-time fee for NetSuite’s initial setup.

8) Salesmate

Salesmate is a cloud-based CRM solution that targets small and medium-sized businesses across industries. It comes equipped with features focusing on sales pipeline management, email marketing, contact management, internal chat and phone integration.

Through automation, Salesmate can help you improve your sales operations as well as increase revenue. It’s easy to use and supports multiple platforms. Moreover, it allows you to easily assign contacts and leads to your sales reps. 

With its unique interface and multichannel communication, you can prioritize tasks and enhance customer interactions. Nevertheless, it does have its limitations.

Its multichannel sequencing leaves much to be desired and it takes quite a bit of time to load. Additionally, automated texting can also be challenging to set up with its coding.

9) Leadforce

Leadforce is a modern-day CRM option primarily aimed at small businesses. It’s easy to navigate and offers many useful features at an affordable price. With it, you can easily create and view sales dashboards and reports.

Furthermore, it allows you to monitor user activity and forecast sales. Leadforce is especially helpful with lead generation and lead database integration. Truly, it helps your employees work together as one team to improve customer satisfaction.

However, its mobile application can be a bit limited and complicated to use. In addition to this, there is also room for improvement when it comes to additional integrations and features.

10) FreeAgent CRM

FreeAgent CRM is a platform that enables you to organize all your customer information on one dashboard. Alongside this, it also allows you to help team leads and sales reps achieve their targets.

The platform allows users to collaborate more effectively with each other and maintain a smooth workflow. FreeAgent is easy to install and equipped with a code-free configuration engine. 

Not only this, it’s also quite customizable and allows users to change UI appearance to match their brand. 

Although quite effective, it does come with its own limitations. FreeAgent CRM does not allow for automated contact updates which can be quite frustrating. Moreover, its integrations could also be improved.

Conclusion

Customer Relationship Management (CRM) tools help your business in many ways. They act as a centralized platform to help your team better collaborate with sales. Moreover, they’re very useful when it comes to lead management and managing customer relationships.

As you may have observed, there are many CRM tools available in today’s modern business environment. Each of these tools come with their own unique features and benefits. But, the one characteristic they share is the ability to help boost your business efficiency and enhance sales processes. 

However, integrating a CRM tool that perfectly matches your business’ framework can be difficult at times. For this reason, you should examine and evaluate your own business needs and goals before making your final choice. 

In terms of CRM tools, NeoDove certainly has a lot to offer any business. So, consider booking your demo today!