Effectively manage leads, enhance customer experience and supercharge your sales!
A Telecalling CRM is essentially a CRM platform that is tailored specifically for the telecalling process. In this type of CRM, only the most important features relating to telecalling are present. As such, a telecalling CRM is very easy-to-use and effective as well.
For BPO, telecalling has become a major component. Generally, businesses with telecalling teams tend to rely on manual processes or use a combination of various different tools. However, neither of these options help them achieve optimal results.
Moreover, telecalling involves so much more than just making calls throughout the day. Telecalling is a whole world that involves effective lead management, customer engagement, performance monitoring and so much more. All of these processes cannot be done manually as manual tasks can lead to human errors.
A telecalling CRM offers an effective all-in-one solution to this problem. With it, you can automate all of the above mentioned tasks and boost business efficiency and productivity.
Increase call attempts for BPO by up to 200% with an automated calling process. Choose your preferred calling option, increase calling efficiency and eliminate manual dialling.
Benefit from a real-time, no code integration process. Effortlessly connect your account with your preferred platform or service provider.
Make the most of multichannel customer engagement and connect with your leads and prospects on various social media platforms. Build customizable scripts to help enhance customer service.
Know what and how your team is doing through real-time reporting. Get call analytics, drive higher levels of productivity and optimize your work day.
From lead allocation to setting lead priority to accessing lead history, ensure 360-degree lead management with a telecalling CRM. Stay in control of your leads all from a single platform!
Easy task creation and assignment. Get notified about upcoming tasks and never miss a task follow-up.
For BPO, a telecalling CRM brings every telecaller the flexibility to work from anywhere and at any time.
With a telecalling CRM, you don’t need any hardware and your telecallers can get started instantly.
A telecalling CRM enables your telecallers to generate more leads, save costs, and boost productivity and conversions effectively.
By eliminating manual tasks, telecalling CRM reduces the workload of users and significantly increases efficiency BPO.
Eliminate manual telecalling, automate lead management and boost customer engagement to enhance team productivity with a telecalling CRM.
Take your telecallers’ efficiency to the next level, get started with NeoDove today!
Create separate sales and marketing campaigns for BPO. Consolidate all your leads for BPO on one platform, and track the journey of each lead and your teams’ performance in real-time.
Stay on top of all your calls and make sure your support is top-notch. Customize your support and gain insight into the progress of your leads based on lead history.
Manage all your leads for BPO from multiple sources on one centralized platform. Launch specific campaigns based on your requirements and create campaign reports to see how they’re progressing.
Effectively manage your feedback campaigns and surveys for BPO all in real-time. Get CSV reports with collective campaign responses, so you don’t have to do it all over again!
Determine which leads require follow-ups with lead history and intuitive dashboards. Execute follow-up campaigns and effectively monitor leads for BPO based on real-time performance analytics.
Effortlessly assign leads for BPO to your telecallers or sales agents in real-time. Ensure leads are connected as soon as possible and receive hourly, weekly, and monthly reports on your agent’s progress with the leads.
For BPO, a telecalling CRM makes your telecalling process seamless by increasing productivity and boosting your sales. It also helps you in consolidating and automating manual tasks. Moreover, it also provides you with real-time agent reports to monitor your agents’ performance.
A normal CRM does not specifically target your telecalling team’s activities. Its main aim is to make your business workflow more organized. In comparison, a telecalling CRM particularly helps your telecalling agents to have a hassle-free calling experience, improves their productivity, and provides your customers with the best experience.
If your business requires your agents to speak to your prospects or customers directly, a Telecalling CRM would be the best solution to reduce your manual efforts and increase agent productivity.
Yes, definitely! If your business needs a one-stop solution for handling leads effectively and improving customer engagement and experience, and improving sales then it’s definitely worth considering adopting a telecalling CRM.
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