What is Telesales?
Telesales is the practice of directly selling products or services over the phone. Telesales can be inbound or outbound.
Outbound telesales involves representatives making outbound calls in order to produce sales, whereas, in inbound telesales, representatives receive calls from prospective and existing clients.
What is the Difference between Telesales and Telemarketing?
While both of these approaches involve the use of a phone, the fundamental difference between them is that telemarketing is about interest generation, while telesales is more towards direct sales.