What is a Contact Center?
A contact center serves as an organization’s primary point of contact for customer inquiries. Customer service, technical support, and sales assistance are their main focus areas.
Contact Center vs Call Center
Contact centers are very similar to call centers. There is, however, a difference in the amount of features offered by each solution. As opposed to a call center, a contact center enables communication through multiple channels, including voice, chat, email, web, and social media.
