What is Click to Chat?
Click to Chat is a live chat feature, typically a button or snippet of code, that enables you to begin a conversation with someone without having to save any contact information.
What are the benefits of Click to Chat?
Improved lead generation
Embedding the click-to-chat link is a great way to simplify the customer’s path to contact you. As a matter of fact, instant interaction with prospects can boost conversions by as much as 200%.
Prompt customer support
Agents can get in touch with customers at the click of a button and can engage them in real-time.
Enhanced customer experience
The shorter the response time, the happier the customer. Moreover, customer loyalty goes hand-in-hand with a great customer experience. Your promptness and effectiveness will make them loyal to your company.
