Are you tired of being the only one handling your business’s WhatsApp messages?

Do you feel like a one-person band with a never-ending queue of customers waiting for your reply?

Fear not, my friend, for help is here! 

Using WhatsApp Business with multiple users allows for better customer service, increased efficiency, and improved response times. You can assign different users to different types of messages, handle high volumes of customer inquiries, and keep track of who is handling what.

In this article, we will guide you through the process of using WhatsApp Business with multiple users. Yes, that’s right – no more running around like a headless chicken! With multiple users, you can divide the workload and conquer the chat queue like a boss.

So, let’s get cracking and see how WhatsApp Business can work wonders for your business with multiple users!

What is WhatsApp Business?

The WhatsApp Business app was initially created for smaller businesses with a low number of incoming messages. As such, it’s meant to be accessed by only a small group of people.

For larger companies that want to use WhatsApp Business with multiple users, WhatsApp introduced WhatsApp Business API. WhatsApp Business API allows you to use the app with more than four users. But first, you will need to join the beta program.

How To Use WhatsApp Business With Multiple Users

The WhatsApp Business app was initially created for smaller businesses with a low number of incoming messages. As such, it’s meant to be accessed by only a small group of people.

For larger companies that want to use WhatsApp Business with multiple users, WhatsApp introduced WhatsApp Business API. WhatsApp Business API allows you to use the app with more than four users. But first, you will need to join the beta program.

How to join the WhatsApp Business API Beta Program (in 5 Easy Steps)

This is a fairly simple process and can be completed using the following steps:

Step 1 – Go to your WhatsApp Business App.

Step 2 – Then, tap the ‘more options’ icon.

Step 3 – Click on ‘Linked devices’.

Step 4 – Next, press ‘Multi-device beta’.

Step 5 – Tap on ‘Join beta’.

Now that you’ve successfully joined the Whatsapp Business API program, you can link other devices to your phone. Moreover, this can also be done in the ‘Linked devices’ section.

The WhatsApp Business API doesn’t come with its own interface. As a result, you’ll need a customer service platform to use it in its entirety.

Integrating your CRM with your WhatsApp Business account can have numerous benefits:

• Improving your reach
• Providing a cost-effective method of reaching customers
• Building strong relationships
• Overall enhancing your customer engagement

How To Use WhatsApp On Two Phones

The only way Android users could use WhatsApp or WhatsApp Business on multiple devices in the past was by downloading third-party apps. With the new scan feature, however, no other applications are required.

Individuals using WhatsApp or WhatsApp Business on Android or iPhone are currently able to use the multi-device beta. It’s only necessary that your system and WhatsApp version are kept current.

With the simple solution of WhatsApp Web, you can get WhatsApp Business working on two phones at once. Through WhatsApp Web, you’ll be able to access the same WhatsApp or WhatsApp Business account on two phones using a browser. 

Here’s how you can use WhatsApp on two devices or phones:

Step 1 – Open WhatsApp Web

Open your browser on your second phone and head to WhatsApp Business Web.

Step 2 – Find the QR code

Then, go to Settings (the three dots in the top right corner) and switch over to Desktop View. This should take you to a page with a QR code.

(Note – In case you get redirected to the WhatsApp or WhatsApp Business homepage, just click “WhatsApp Web” on the top left)

Step 3 – Link your secondary device

Open the WhatsApp application on your first phone. Go to Settings > Click on WhatsApp Web > Then click on Link Device

Step 4 – Scan your QR code

Scan the QR code from your second phone. And you’re done. Now, you should be able to easily use WhatsApp or WhatsApp Business on both phones.

The Pros and Cons of Having multiple users on the WhatsApp Business App

Pros of Multiple Users on WhatsApp Business

1) Increased efficiency

Multiple users on WhatsApp Business can handle customer queries and respond to them quickly, which increases the efficiency of your business.

2) Improved customer service

With multiple users, you can offer round-the-clock customer support on WhatsApp Business, which improves customer satisfaction.

3) Division of workload

Multiple users on WhatsApp Business can divide the workload, reducing the burden on a single person and preventing burnout.

4) Collaboration

Multiple users on WhatsApp Business can collaborate on tasks, share ideas, and ensure a consistent customer experience.

Cons of Multiple Users on WhatsApp Business

1) Confusion and errors

If not managed properly, multiple users on WhatsApp Business can lead to confusion and errors in customer communication.

2) Lack of accountability

It can be difficult to track who responded to a particular query, leading to a lack of accountability.

3) Privacy concerns

Sharing customer information among multiple users on WhatsApp Business can raise privacy concerns and the risk of data breaches.

4) Cost

Depending on the size of your team, adding multiple users to WhatsApp Business can increase your monthly expenses.

How to install WhatsApp or WhatsApp Business on 2 devices with the same number

The process to install WhatsApp or WhatsApp Business on 2 devices with the same number is quite similar.

Just follow these simple steps:

Step 1 – Open the WhatsApp application

Open your WhatsApp or WhatsApp business account on your mobile device.

Step 2 – Find the ‘Linked Devices’ option

Tap on Settings and then select the ‘Linked Devices’ option.

Step 3 – Link your device

Tap on ‘Link a device’ and then you’re ready to scan the QR code from your secondary device.

Step 4 – Open WhatsApp web on the second device

Open WhatsApp Web (https://web.WhatsApp.com/) on your second device. You’ll then receive an option to scan the QR code.

Step 5 – Scan QR code

As a last step, scan the code from your mobile device. Your WhatsApp account or WhatsApp Business account with the same number is now ready for use. 

In case you wish to log out of your WhatApp Web account, it is simple to do so. To log out, simply click the three dots and select ‘Log out’.

Further, WhatsApp can only be used on one device at a time via the web. That is one in the browser and one in the application.

How NeoDove’s WhatsApp Integration Helps Your Sales Team Engage Better

A total of 50 million businesses use WhatsApp Business worldwide. On the other hand, WhatsApp has 2 billion daily active users. This gives you the perfect tool to market to and interact with your prospects and customers and grow your business. And NeoDove helps you leverage the potential of WhatsApp Business to maximum effect.

With NeoDove, you can send a message straight after each call without having to save the phone number of your prospects and customers. WhatsApp Business message templates can either be predetermined or modified at the time of sending. Sales reps can also add attachments to their messages.

The sales team can make their interactions with prospects and customers much more impactful with just one click!

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