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Are you tired of being the only one handling your business’s WhatsApp messages?
Do you feel like a one-person band with a never-ending queue of customers waiting for your reply?
Fear not, my friend, for help is here!
Using WhatsApp Business with multiple users allows for better customer service, increased efficiency, and improved response times. You can assign different users to different types of messages, handle high volumes of customer inquiries, and keep track of who is handling what.
In this article, we will guide you through the process of using WhatsApp Business with multiple users. Yes, that’s right – no more running around like a headless chicken! With multiple users, you can divide the workload and conquer the chat queue like a boss.
So, let’s get cracking and see how WhatsApp Business can work wonders for your business with multiple users!
The WhatsApp Business app was initially created for smaller businesses with a low number of incoming messages. As such, it’s meant to be accessed by only a small group of people.
For larger companies that want to use WhatsApp Business with multiple users, WhatsApp introduced WhatsApp Business API. WhatsApp Business API allows you to use the app with more than four users. But first, you will need to join the beta program.
The WhatsApp Business app was initially created for smaller businesses with a low number of incoming messages. As such, it’s meant to be accessed by only a small group of people.
For larger companies that want to use WhatsApp Business with multiple users, WhatsApp introduced WhatsApp Business API. WhatsApp Business API allows you to use the app with more than four users. But first, you will need to join the beta program.
This is a fairly simple process and can be completed using the following steps:
Now that you’ve successfully joined the Whatsapp Business API program, you can link other devices to your phone. Moreover, this can also be done in the ‘Linked devices’ section.
The WhatsApp Business API doesn’t come with its own interface. As a result, you’ll need a customer service platform to use it in its entirety.
Integrating your CRM with your WhatsApp Business account can have numerous benefits:
The only way Android users could use WhatsApp or WhatsApp Business on multiple devices in the past was by downloading third-party apps. With the new scan feature, however, no other applications are required.
Individuals using WhatsApp or WhatsApp Business on Android or iPhone are currently able to use the multi-device beta. It’s only necessary that your system and WhatsApp version are kept current.
With the simple solution of WhatsApp Web, you can get WhatsApp Business working on two phones at once. Through WhatsApp Web, you’ll be able to access the same WhatsApp or WhatsApp Business account on two phones using a browser.
Here’s how you can use WhatsApp on two devices or phones:
Open your browser on your second phone and head to WhatsApp Business Web.
Then, go to Settings (the three dots in the top right corner) and switch over to Desktop View. This should take you to a page with a QR code.
(Note – In case you get redirected to the WhatsApp or WhatsApp Business homepage, just click “WhatsApp Web” on the top left)
Open the WhatsApp application on your first phone. Go to Settings > Click on WhatsApp Web > Then click on Link Device
Scan the QR code from your second phone. And you’re done. Now, you should be able to easily use WhatsApp or WhatsApp Business on both phones.
Multiple users on WhatsApp Business can handle customer queries and respond to them quickly, which increases the efficiency of your business.
With multiple users, you can offer round-the-clock customer support on WhatsApp Business, which improves customer satisfaction.
Multiple users on WhatsApp Business can divide the workload, reducing the burden on a single person and preventing burnout.
Multiple users on WhatsApp Business can collaborate on tasks, share ideas, and ensure a consistent customer experience.
If not managed properly, multiple users on WhatsApp Business can lead to confusion and errors in customer communication.
It can be difficult to track who responded to a particular query, leading to a lack of accountability.
Sharing customer information among multiple users on WhatsApp Business can raise privacy concerns and the risk of data breaches.
Depending on the size of your team, adding multiple users to WhatsApp Business can increase your monthly expenses.
The process to install WhatsApp or WhatsApp Business on 2 devices with the same number is quite similar.
Just follow these simple steps:
Open your WhatsApp or WhatsApp business account on your mobile device.
Tap on Settings and then select the ‘Linked Devices’ option.
Tap on ‘Link a device’ and then you’re ready to scan the QR code from your secondary device.
Open WhatsApp Web (https://web.WhatsApp.com/) on your second device. You’ll then receive an option to scan the QR code.
As a last step, scan the code from your mobile device. Your WhatsApp account or WhatsApp Business account with the same number is now ready for use.
In case you wish to log out of your WhatApp Web account, it is simple to do so. To log out, simply click the three dots and select ‘Log out’.
Further, WhatsApp can only be used on one device at a time via the web. That is one in the browser and one in the application.
A total of 50 million businesses use WhatsApp Business worldwide. On the other hand, WhatsApp has 2 billion daily active users. This gives you the perfect tool to market to and interact with your prospects and customers and grow your business. And NeoDove helps you leverage the potential of WhatsApp Business to maximum effect.
With NeoDove, you can send a message straight after each call without having to save the phone number of your prospects and customers. WhatsApp Business message templates can either be predetermined or modified at the time of sending. Sales reps can also add attachments to their messages.
The sales team can make their interactions with prospects and customers much more impactful with just one click!
Recommended: Guide to WhatsApp sales message
WhatsApp (Messenger or WhatsApp Business) is considered one of the most used worldwide messenger applications. And with its recent multi-device use update, it’s only gotten more versatile. WhatsApp Business in particular has been a particularly valuable asset to a range of businesses
Moreover, using WhatsApp Business with multiple users is in reality quite simple. Overall, WhatsApp Business is a dynamic communication tool that can be very useful for your business if used properly.
With our article, you’re more than well-equipped to put this knowledge to good use.
WhatsApp Business can be used with multiple users by joining the WhatsApp Business API Beta Program, which allows the app to be used with more than four users. This can be done by going to the WhatsApp Business App, tapping the ‘more options’ icon, clicking on ‘Linked devices’, pressing ‘Multi-device beta’, and then tapping on ‘Join beta’.
WhatsApp or WhatsApp Business can be used on two phones by opening WhatsApp Web in a browser and linking the secondary phone using the QR code.
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