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The Right Way To Use WhatsApp Business With Multiple Users

Published on June 9, 2022
Last modified on June 9, 2022
WhatsApp Business With Multiple Users

Are you a WhatsApp Business user?

Do you want to know how to get the most out of your WhatsApp application?

Well then, let us show you how to use WhatsApp Business with multiple users in the right way.

In this guide, we’ll show you how to make the most of this handy communication app. Not only this, we’ll also go over how to use WhatsApp on two phones and much more.

What is WhatsApp Business?

WhatsApp Business With Multiple Users


WhatsApp Business is a platform that allows you to create a specific custom profile for your business. Here, you can tailor your profile to suit the products and services you offer to your customers.


WhatsApp Business Features You Can Take Advantage Of

In comparison to regular WhatsApp, WhatsApp Business comes equipped with many useful additional features. With the app, small businesses can:


1. Create a business profile

You can easily create a business profile filled with information that is helpful to your customers. This could include your address, website, business description and email address.

A business profile provides your company with a familiar ‘face’ and identity. Furthermore, you can even confirm that your business is a verified business account with WhatsApp’s “Verified” badge.


2. Easily categorize customers and chats with labels

Labels allow businesses to easily organize and classify contacts for easy access. This categorization enables you to easily search through chats as well as groups and organize them.


3. Send broadcast messages to groups of customers

You can even create and send broadcast messages to select customers in your contact list. 

Broadcast messages can only be sent to people who have your number saved. As such, it’s a very useful method of quickly reaching out to your most dedicated and loyal customers.


4. Use quick replies

Quick replies refer to frequent messages that answer commonly asked questions. This feature allows you to save frequently sent messages and reuse them as needed.

Thus, through quick replies, you will be able to answer FAQs quickly.


5. Create a product catalog

Another popular feature of WhatsApp Business is the opportunity to create catalogs. 

Catalogs help showcase your products so that prospective customers can easily browse through them. Moreover, they can then choose to check out products that interest them.

With catalogs, you no longer need to send the price of each individual product like in the past. It’s now all conveniently grouped on your business’ WhatsApp page. 

Read: Whatsapp automation


How to use WhatsApp Business with multiple users


WhatsApp Business With Multiple Users


The WhatsApp Business app was initially created for smaller businesses with a low number of incoming messages. As such, it’s meant to be accessed by only a small group of people.

For larger companies that want to use WhatsApp Business with multiple users, WhatsApp introduced WhatsApp Business API

WhatsApp Business API allows you to use the app with more than four users. But first, you will need to join the beta program.


How to join the WhatsApp Business API Beta Program in 5 easy steps

This is a fairly simple process and can be completed using the following steps:

Step 1 – Go to your WhatsApp Business App.

Step 2 – Then, tap the ‘more options’ icon.

Step 3 – Click on ‘Linked devices’.

Step 4 – Next, press ‘Multi-device beta’.

Step 5 – Tap on ‘Join beta’.

Now that you’ve successfully joined the program, you can link other devices to your phone. Moreover, this can also be done in the ‘Linked devices’ section.

The API doesn’t come with its own interface. As a result, you’ll need a customer service platform to use it in its entirety.

Integrating your CRM with your WhatsApp Business account can have numerous benefits like:

  • Improving your reach
  • Providing a cost-effective method of reaching customers
  • Building strong relationships
  • Overall enhancing your customer engagement


How to use WhatsApp on two phones

The only way Android users could use WhatsApp on multiple devices in the past was by downloading third-party apps. With the new scan feature, however, no other applications are required.

Individuals using WhatsApp on Android or iPhone are currently able to use the multi-device beta. It’s only necessary that your system and WhatsApp version are kept current.

With the simple solution of WhatsApp Web, you can get WhatsApp working on two phones at once. Through WhatApp Web, you’ll be able to access the same account on two phones using a browser. 


Here’s how you can do it:

Step 1 – Open WhatsApp Web

Open your browser on your second phone and head to WhatsApp Web (web.WhatsApp.com)

Step 2 – Find the QR code

Then, go to Settings (the three dots in the top right corner) and switch over to Desktop View. This should take you to a page with a QR code.

(Note – In the case you get redirected to the WhatsApp homepage, just click “WhatsApp Web” on the top left)

Step 3 – Link your secondary device

Open the WhatsApp application on your first phone. Go to Settings > Click on WhatsApp Web > Then click on Link Device

Step 4 – Scan your QR code

Scan the QR code from your second phone. And you’re done. Now, you should be able to easily use WhatsApp on both phones.


How to install WhatsApp on 2 devices with same number

The process to install WhatsApp on 2 devices with the same number is quite similar. Just follow these simple steps:

Step 1 – Open the WhatsApp application

Open your WhatsApp account on your mobile device.

Step 2 – Find the ‘Linked Devices’ option

Tap on Settings and then select the ‘Linked Devices’ option.

Step 3 – Link your device

Tap on ‘Link a device’ and then you’re ready to scan the QR code from your secondary device.

Step 4 – Open WhatsApp web on the second device

Open WhatsApp Web (https://web.WhatsApp.com/) on your second device. You’ll then receive an option to scan the QR code.

Step 5 – Scan QR code

As a last step, scan the code from your mobile device. Your WhatsApp account with the same number is now ready for use. 

In case you wish to log out of your WhatApp Web account, it is simple to do so. To log out, simply click the three dots and select ‘Log out’.

Further, WhatsApp can only be used on one device at a time via the web. That is one in the browser and one in the application.


How NeoDove’s WhatsApp Integration Helps Your Sales Team Engage Better

WhatsApp has more than 2 billion monthly active users worldwide – giving you the perfect tool to market to and interact with your prospects and customers and grow your business. And NeoDove helps you leverage this powerful tool to maximum effect.

With NeoDove, you can send a message straight after each call without having to save the phone number of your prospects and customers. WhatsApp message templates can either be predetermined or modified at the time of sending. Reps can also add attachments to their messages.

The sales team can make their interactions with prospects and customers much more impactful with just one click!

Recommended: Guide to WhatsApp sales message



WhatsApp is considered one of the most used worldwide messenger applications. And with its recent multi-device use update, it’s only gotten more versatile. WhatsApp Business in particular has been a particularly valuable asset to a range of businesses

Moreover, using WhatsApp Business with multiple users is in reality quite simple. With our article, you’re more than well-equipped to put this knowledge to good use.

Overall, WhatsApp Business is a dynamic communication tool that can be very useful for your business if used properly. 

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