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FasTracKids Increases Lead Conversion By 38% Using NeoDove

About FasTracKids

FasTracKids through its multi-media-based programs has been empowering entrepreneurs and private children’s businesses to facilitate stronger learning among children since 1998.

Present in more than 40 countries around the world, FasTracKids is a global player in the field of early childhood education. Their award-winning curriculum has been translated into over 20 languages including Spanish, Russian, and Mandarin. 

Challenges faced by them

Prior to using NeoDove, FasTracKids found keeping track of all their leads challenging due to the lack of a centralized lead management system. Not just the leads, but monitoring and managing the tele-calling team’s performance also proved to be difficult.

The inability to meet call targets, complete follow-ups on time and inefficiency in generating leads slowed down their business growth. 

NeoDove helped them by

Providing a comprehensive platform that captured all the leads in one place and made lead allocation easier and prompt.

Enabling transparent reporting of the tele-calling team’s performance, regardless of whether they worked from home or in the office.

Increasing tele-callers’ productivity by automating the calling process and helping them focus on completing important tasks.

Improving customer outreach and engagement via WhatsApp, SMS and Email after each call with just one click.

Ensuring a smooth onboarding process and thorough product training. Providing prompt support whenever required.

Results obtained

Using NeoDove, FasTracKids achieved:
increase in total efficiency

22%

increase in lead conversion

38%

increase in multiple touchpoints

39%

Mr. RAJAT SINGHAL

Director

“Our experience with NeoDove has been really nice. The best thing about the product is the ease of use also the UI. It’s been some time since we have been using it and the Team at NeoDove is also quite supportive” – Mr. Rajat Singhal (Director – Krish Group)

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NeoDove Technologies Pvt. Ltd.

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