In this edition of product updates, we have come out with big features that is going to make a real difference in the way your telecalling happens
- Lead states– Now you can add states to all your leads to know exactly where they stand in the buyer journey funnel. For example- No of open leads, in-progress leads, converted leads etc.
2. Tags– Now you can add tags to each of your lead- Open, In progress, Converted/lost states . This will help you know exactly at which state your lead is in each lead stage. For example Under open stage, you can add tags like- hot, cold , warm,etc. Under In progress stage, you could add tags like appointed scheduled, test drive booked, etc.The “converted “ ,“Lost” and “Open”are compulsory in each stage as the lead can jump from one state to another at anypoint of time of the buyer journey . This has to be done at the web portal so when the telecaller is calling , depending upon the outcome of the call he can select the state of stage.
3. Company Segregation– we have now segregated the campaigns based on the industry and calling type- service, sales, reminders and feedback. All the campaigns belonging to a particular calling type can be seen under that .For example : all automobile dealership campaigns will be under 4 types- service , sales and feedback. On clicking sales, we can see all the campaigns that come under sales.
4. Co-assign of leads- we know how important it is for our telecallers to be able to co-assign leads to sales and service teams specially during a new sales or service call for serving the customer end to end. We have come up with new feature- co-assign leads wherein the telecaller will be able to co-assign the lead to the teammate from the app itself and also check the tasks assigned to her/him for faster and end to end resolution.
That’s from us in this edition of product update. Do let us know which features you would like to come up with.